Jessica Maack
Business Constant
Prescott,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Consultant position. Ready to help your team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful project managements, skill development, Finance, Supply chain management, productivity, transitional business chain management, Developmental change management, and bringing culture to your working environment. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Not only a reliable business professional with experience in project management, process improvement and financial analysis But having the common sense that is needed to put it all together. Providing you with a proven record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and determination to show you I care. Willingness to take on added responsibilities to meet tour team goals. Personable business professional bringing successful [7+year career in financial roles within small and large and fast-paced corporations. Creative solutions architect with real-time problem-solving flexibility. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Excel, Word, Powerpoint. Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Excel, Word, Powerpoint. Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork. But the most interesting part about me, is the willing to adapt and overcome breaking the problem down in to doable solutions.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Auditor /Merchandiser Specialist
Acosta Sales & Marketing
Prescott, AZ
02.2021 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Assessed internal control risks of network through information system audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Planned and executed follow-up audits at appropriate intervals.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Senior Area Manager
RCC
Saint Cloud, MN
06.2014 - 12.2017
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Recognized and rewarded performance to motivate continued success.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Attracted, retained and developed top talent to enhance team performance.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Water Park
Arrowwood Resort & Conference Center
Alexandria, MN
01.2016 - 07.2017
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
Assistant Manager
Service Master Cleaning
Alexandria, MN
01.2006 - 08.2016
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Underground wire locater
City lights
Minneapolis, MN
09.2015 - 05.2016
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Responded to service requests during and after business hours.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Read blueprints and schematics to correctly place equipment.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Coordinated installation of new users and relocations of existing users.
Cashier Lead
Cub Foods
Alexandria, MN
01.2014 - 04.2016
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained and updated security protocols for front desk operations.
- Mentored new team members on sales software system operation.
- Led cashiers and associates in providing thoughtful customer service.
- Managed staffing levels to provide optimal support for cash register operations.
Cashier
Walmart
Alexandria, MN
04.2006 - 12.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Military Police Squad Leader
US Army
Rosemount, MN
02.1997 - 02.2003
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $100,000,000.00.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Utilized surveillance equipment to monitor security of personnel and property.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Applied four tenets of procedural justice when interacting with subordinates.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Cashier
Dairy Queen
Buffalo, MN
06.1995 - 12.1999
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials, and took drink orders.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Bachelor of Science - Finance/Digital Marketing
Colorado Technical University
Colorado Springs, CO 11.2017 - 11.2022
MBA - Entrepreneurship
Colorado Technical University
Colorado Springs, CO 10.2022 - 10.2023
Ph.D. - Organizational Development And Change
Colorado Technical University
Colorado Springs, CO 09.2023 - Current
Skills
Profits and losses tracking
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Affiliations
National Honors Society
Certification
Notary
Work Availability
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Look at what is good in every situation no matter how bad it seems at the time; you will come to the conclusion that life is messy don't cry today you will laugh tomorrow. So, take the time and look at the situation and learn from it, inspiring others to do the same.
Jessica Maack
Timeline
Ph.D. - Organizational Development And Change
Colorado Technical University
09.2023 - Current
MBA - Entrepreneurship
Colorado Technical University
10.2022 - 10.2023
Auditor /Merchandiser Specialist
Acosta Sales & Marketing
02.2021 - Current
Bachelor of Science - Finance/Digital Marketing
Colorado Technical University
11.2017 - 11.2022
Water Park
Arrowwood Resort & Conference Center
01.2016 - 07.2017
Underground wire locater
City lights
09.2015 - 05.2016
Senior Area Manager
RCC
06.2014 - 12.2017
Cashier Lead
Cub Foods
01.2014 - 04.2016
Cashier
Walmart
04.2006 - 12.2011
Assistant Manager
Service Master Cleaning
01.2006 - 08.2016
Military Police Squad Leader
US Army
02.1997 - 02.2003
Cashier
Dairy Queen
06.1995 - 12.1999