Jessica Mabrey
Customer Service Associate
Hampton,VA
Summary
Knowledgeable and dedicated professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Customer satisfaction, punctuality and time management are "job one" for me. Employers would characterize my priorities as key to increases of 30% in sales and overall customer satisfaction.
Overview
14
14
years of professional experience
Work History
Shift Lead Manager
Walgreens
10.2022 - 04.2024
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Cooperated with coworkers to improve customer experience and manage storefront.
Shift Leader
Walgreens
10.2022 - 04.2024
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Shift Lead Manager
CVS
07.2020 - 04.2022
- Helping customers with purchases in front store and pharmacy, product recommendations
- Inventory management, maintained clean and clutter free working environment
- Evaluated employee performance and coached and trained to improve weak areas.
- Utilized interpersonal communication skills to enhance customer experience
- Helping customers with purchases in front store and pharmacy, product recommendations
- Maintained clean and clutter free working environment
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Front of House Team Member
Chick-fil-A
10.2019 - 07.2020
- Front of House, Greeting and taking customers orders, making sure their orders are accurate
- Maintain clean and clutter free environment for staff and customers according to corporate standards, delivering mobile orders, practicing safe sanitary standards, cash handling
- Verified prepared food met standards for quality and quantity before serving to customers.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Utilized POS system to receive and process food and beverage orders.
Sales Associate
Macy’s
11.2014 - 01.2015
- Holiday help at cosmetics and fragrance counter
- Prepared merchandise for sales floor
- Provided all customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks during each shift,
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Used POS system to process sales, returns, online orders and gift card activations.
- Managed over 50 customers daily and increased sales by 30%
Customer Service Cashier
Morale Welfare And Recreation
10.2010 - 05.2011
- Worked at Starbucks located inside Ft. Monroe gym
- Provided variety of coffee and smoothie options
- Booked reservations for conference room, personal training and sold event tickets.
- Maintained accurate count of money and supplies
- Job required excellent communication skills to better service officer, enlisted, and civilian clientele with diversified backgrounds
Education
Associate of Applied Science - Social Sciences
Tidewater Community College
Virginia Beach08.2019
Certification - Cosmetology
Virginia Beach, Paul Mitchell Cosmetology
Virginia Beach07.2012
Skills
- Customer service focus
- Fast learner
- Multi-tasking strength
- Proactive
- Team Player
- Accurate Money Handling
Timeline
Shift Lead Manager
Walgreens
10.2022 - 04.2024
Shift Leader
Walgreens
10.2022 - 04.2024
Shift Lead Manager
CVS
07.2020 - 04.2022
Front of House Team Member
Chick-fil-A
10.2019 - 07.2020
Sales Associate
Macy’s
11.2014 - 01.2015
Customer Service Cashier
Morale Welfare And Recreation
10.2010 - 05.2011
Associate of Applied Science - Social Sciences
Tidewater Community College
Certification - Cosmetology
Virginia Beach, Paul Mitchell Cosmetology