Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mace

Ironton,OH

Summary

Dynamic Front Office Specialist with a proven track record at CAO, excelling in patient care and customer service. Expert in document management and conflict resolution, fostering a welcoming environment. Recognized for enhancing operational efficiency and maintaining accurate patient records, ensuring a seamless experience for all visitors.

Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.

Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.

Overview

7
7
years of professional experience

Work History

Front Office Specialist

CAO
03.2024 - Current
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
  • Provided forms to fill out or update and added latest information computer system.
  • Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
  • Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
  • Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
  • Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
  • Scheduled appointments, sent reminders and updated master calendar.

Paraprofessional

Ironton City Schools
10.2022 - 03.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Reported on student progress, behavior, and social skills to parents.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.

Medical Assistant

Tri State Endocrinology
03.2022 - 10.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Phlebotomist

SOMC
11.2018 - 03.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

Graduate Certificate - Phlebotomy

Phlebotomy Plus
Ashland
06-2017

High School Diploma -

Ironton High School
Ironton Ohio
05-2013

Skills

  • Patient care
  • Customer service expertise
  • Exceptional communication
  • File organization
  • Reception duties
  • Document management
  • Calendar management
  • Problem-solving capacity
  • Teamwork and collaboration
  • Problem-solving skills
  • Check-in management
  • Customer service

Timeline

Front Office Specialist

CAO
03.2024 - Current

Paraprofessional

Ironton City Schools
10.2022 - 03.2024

Medical Assistant

Tri State Endocrinology
03.2022 - 10.2022

Phlebotomist

SOMC
11.2018 - 03.2022

Graduate Certificate - Phlebotomy

Phlebotomy Plus

High School Diploma -

Ironton High School

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