Jessica Macias
Placentia,CA
Summary
Highly experienced Bilingual Customer service Representative. Successful at multi-tasking, balancing customers needs and making new sales. Gifted at working well with all types of personalities. Offering strong work ethic, reliable, prompt and ability to prioritize a heavy workload. I am self-motivated, well organized, alert and ability to learn things quickly.
Overview
26
26
years of professional experience
Work History
Cashier Team Lead
Savi Ranch Circle K-76
01.2022 - 01.2025
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and handled transaction errors.
- Assisted customers by answering questions and fulfilling requests in English and Spanish.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Communicated with customers and team members to solve problems.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Remained focused, calm and professional during peak rush hours.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared food and recorded on food log.
- Followed safety and sanitation policies while handling food to uphold proper health standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Analyzed and understood situation to develop action plan in all areas of operation.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- California Lottery sells
Repossession Representative
Coastline Recovery Services
05.2008 - 09.2010
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed 200+ Toyota accounts and invoicing.
- Communicated with drivers and personnel to coordinate timely repossessions or vehicle surrenders.
- Answered and managed incoming and outgoing calls while recording accurate messages and setting appointments for property or vehicle pickups.
Document Drawer/Doc Setup/Customer Service Representative
Lenders Investment Corp.
11.2005 - 12.2007
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Worked on an average of 40 to 60 loans per month.
- Utilized Doc Magic App to draw loan document, final HUD and disclosures.
- Set up appointment with the customer and notaries to finalize the loan before end of month.
- Worked flexible hours across night, weekends to ensure we meet company goals.
- Printed the loan documents, prepared, packaged and sent them via Fedex or scan to sent via email.
- Customer service representative
- Responsible for updating the customer across the loans lifecycle or requested any conditions needed by the processor.
- Excellent communication skills, both verbal and written.
Receptionist/Real Estate Transaction Coordinator
Capital Funding/Bancasa Realty
04.2003 - 02.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answering incoming calls for multiple departments such as lending, escrow and real estate departments in English and Spanish.
- Ordering office supplies and break room snacks.
- Escrow transaction coordinator, data entry and customer service.
- Shipping and receiving via over night carriers.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Leasing Agent
ACP Management
06.2000 - 03.2003
- Managing and leasing 100 unit property, and get promoted to a larger property.
- Leasing representative for a 500 unit property.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Receiving rents, documenting them on the rent ledger and making work order for repairs.
- Preparing 3 day notices and starting eviction process.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Kept records of financial transactions and rental applications.
Assistant Manager
Nothing but Silver
02.1999 - 06.2000
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in company merchandise, maintenance and enforced participation in up selling.
- Setting employees future work schedule.
- Opening and closing procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
North Orange Continuing Education
Fullerton, CA09-2022
High School Diploma -
Mayfair High School
Lakewood, CA06-2000
Certificate - Loan Signing Agent
California Loan Signing
Anaheim, CA09-2024
Certificate - Notary
Don Gomer
Downey, CA05-2024
Some College (No Degree) - General Studies
Fullerton College
Fullerton, CACertificate - Banking And Finance
R.O.P Banking
Lakewood, CA01-1999
Skills
- Multitasking Abilities
- Customer satisfaction
- Problem-solving abilities
- Analytical skills
- Reliability
- Team leadership
- Bilingual communication (English/Spanish)
- Flexibility and adaptability
- Willing to do extra work to gain valuable experiences
- Open minded (learning to learn)
- Strong sense of responsibility and able to meet deadlines
- Ability to learn and adapt quickly
Timeline
Cashier Team Lead
Savi Ranch Circle K-76
01.2022 - 01.2025
Repossession Representative
Coastline Recovery Services
05.2008 - 09.2010
Document Drawer/Doc Setup/Customer Service Representative
Lenders Investment Corp.
11.2005 - 12.2007
Receptionist/Real Estate Transaction Coordinator
Capital Funding/Bancasa Realty
04.2003 - 02.2005
Leasing Agent
ACP Management
06.2000 - 03.2003
Assistant Manager
Nothing but Silver
02.1999 - 06.2000
Some College (No Degree) - General Studies
Fullerton College
High School Diploma -
North Orange Continuing Education
High School Diploma -
Mayfair High School
Certificate - Loan Signing Agent
California Loan Signing
Certificate - Notary
Don Gomer
Certificate - Banking And Finance
R.O.P Banking
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