Jessica MacIver-Verhoosky
Groton,CT
Summary
Dynamic Restaurant Manager with decades of experience across private country clubs, fine dining, high-volume restaurants, and large scale events. Known for people-first leadership, financial stewardship, and operational excellence, with deep expertise in food & beverage operations, training systems, and service culture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Clinton Country Club
11.2023 - Current
- Lead all food & beverage operations for a private country club including dining, bar service, events, and golf related tournaments.
- Oversaw full budget lifecycle from forecasting revenue/expenses to month end P&L analysis, ensuring adherence to financial targets and reducing controllable costs beating budget on all line items year over year.
- Lead talent management initiatives including hiring, onboarding, scheduling, coaching, performance management and retention of hourly and salaried FOH and BOH team members.
- Developed and executed staff training programs focused on service standards, hospitality culture and product knowledge.
- Collaborated on marketing initiatives, menus, promotions and club communication to enhance member engagement and revenue.
- Served as a visible, hands-on leader fostering a culture of professionalism, accountability and hospitality excellence.
Training Manager
CRG (Michael Jordan's Restaurants)
05.2022 - 11.2023
- Created in-depth training manuals for all management level and hourly FOH employees for counter, fast casual, and fine dining concepts.
- Trained and mentored multiple Operations and Private Event Managers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
Special Events Manager
CRG (Michael Jordan's Restaurants)
05.2021 - 05.2022
- Managed administrative logistics of events planning and bookings for parties of 12-2000+ guests.
- Worked closely with clients to meet event goals, maintain deadlines and resolve complaints or service issues.
- Coordinated with culinary and operations teams to ensure guests needs were exceeded within operational budgets.
Restaurant Manager
Michael Jordan's Steak House (Mohegan Sun)
06.2020 - 05.2021
- Promoted positive atmosphere in line with CRG H.A.P.P.I Values.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Programmed and maintained restaurant POS system.
- Monitored sales, COGS, and labor to improve annual EBITDA margin.
- Carefully interviewed, selected, trained, and supervised staff.
Supervisor
CRG (Michael Jordan's Restaurants)
09.2018 - 06.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Server
Michael Jordan's Steak House (Mohegan Sun)
02.2011 - 09.2018
- Guided guest through menus while demonstrating thorough knowledge of food, beverage, and ingredients.
- Worked with POS system to place orders, manage payments, and handle complimentary items.
- Cultivated warm relationships with regular guests.
Bartender/Supervisor
Buckley House
04.2010 - 02.2011
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Wine Guide
Tastings! Wine Bar And Bistro
04.2009 - 11.2009
- Maintained knowledge of 100+ wines and educated patrons nightly on wine offerings and pairings.
- Assisted in menu development for wine dinners.
- Conducted wine trainings for staff and patrons.
Server/Trainer
Summer Shack
05.2004 - 06.2008
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Arts - Psychology/Music
University of Connecticut
Storrs05.2002
Skills
- Food & Beverage Operations
- Budgeting & Cost Controls
- Labor & Scheduling
- Talent Management & Training
- Leadership Development
- Events & Tournaments
Certification
WSET Level 2 in Wines with Distinction
WSET Level 2 in Spirits with Distinction
Timeline
Restaurant Manager
Clinton Country Club
11.2023 - Current
Training Manager
CRG (Michael Jordan's Restaurants)
05.2022 - 11.2023
Special Events Manager
CRG (Michael Jordan's Restaurants)
05.2021 - 05.2022
Restaurant Manager
Michael Jordan's Steak House (Mohegan Sun)
06.2020 - 05.2021
Supervisor
CRG (Michael Jordan's Restaurants)
09.2018 - 06.2020
Server
Michael Jordan's Steak House (Mohegan Sun)
02.2011 - 09.2018
Bartender/Supervisor
Buckley House
04.2010 - 02.2011
Wine Guide
Tastings! Wine Bar And Bistro
04.2009 - 11.2009
Server/Trainer
Summer Shack
05.2004 - 06.2008
Bachelor of Arts - Psychology/Music
University of Connecticut