Jessica Mack

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Used hand-held scanners and physical logs to accurately track item movements.
• Increased productivity, utilizing forklifts and other material handling equipment effectively.
• Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.

• Analyzed project outcomes to identify areas for improvement and growth.
• Mentored junior team members, resulting in increased confidence and productivity.
• Set up and calibrated machinery to meet specific production requirements.
• Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
• Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained database systems to track and analyze operational data.

• Demonstrated expertise in venipuncture techniques, enhancing patient comfort and collection success rates.
• Developed and delivered training programs on infection control practices, promoting a safe and compliant work environment.
• Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
• Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
• Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
• Developed and implemented strategies to improve phlebotomy processes.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Participated in quality assurance and competency assessment initiatives.

• Utilized barcode scanning software for accurate sample labeling and tracking.
• Provided clear instructions to patients regarding aftercare procedures to prevent complications.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Enhanced patient experience by performing blood draws quickly and efficiently.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Collected blood samples in accordance with laboratory protocols and regulations.

• Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
• Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
• Fostered a positive work environment through effective leadership skills and clear communication with employees.
• Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
• Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
• Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
• Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
• Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Completed bi-weekly payroll for 65+employees.

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• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in quality assurance and competency assessment initiatives.
• Developed and implemented strategies to improve phlebotomy processes.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
• Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
• Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
• Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
• Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
• Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
• Assisted fellow technicians in performing challenging venipunctures with precision to minimize donor discomfort.
• Utilized vein detection technology to ensure accurate and efficient venipuncture.

• Prepared donors for their appointments by conducting thorough health screenings and reviewing medical histories as needed.
• Ensured accurate donor records through meticulous data entry and documentation of relevant information.
• Educated donors on eligibility requirements, pre-donation preparation, and post-donation care to ensure successful donations.
• Safeguarded donor privacy by diligently following confidentiality laws, regulations, and organizational policies when handling personal information.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Contributed to team success with effective communication and collaboration in a fast-paced environment.

• Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.
• Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
• Maintained clean and sanitized equipment, ensuring a safe environment for patient transport.
• Participated in emergency drills, enhancing preparedness for patient transport under critical conditions.
• Optimized patient transport through proficient stretcher handling techniques and attention to patient safety during loading and unloading procedures.
• Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.