Jessica Mackie
Waldo,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Smart Smile Dentistry
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Check In Process, Check out Process
- Schedule appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collect copays
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Medical Billing Specialist
Eye Surgery Center Of North Florida
04.2018 - 01.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Medical Billing Administrator
Bowden Eye & Associates
08.2014 - 04.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Education
Santa Fe College
GainesvilleHigh School Diploma -
Hawthorne Middle/ High School
Hawthorne Fl06.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Time Management
- Administrative Support
Timeline
Administrative Assistant
Smart Smile Dentistry
02.2022 - Current
Medical Billing Specialist
Eye Surgery Center Of North Florida
04.2018 - 01.2022
Medical Billing Administrator
Bowden Eye & Associates
08.2014 - 04.2018
Santa Fe College
High School Diploma -
Hawthorne Middle/ High School
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