Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Maclean

North Charleston,SC

Summary

Efficiently manages client inquiries, billing, and administrative duties. Proficient in handling contracts and billing-related documents. Skilled in composing professional statements and business correspondence. Detail-oriented with a solid grasp of bookkeeping principles and exceptional customer service skills. Recognized as a focused and organized team player in the workplace.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Billing Coordinator

Republic Services
10.2024 - Current
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Handled account payments and provided information regarding outstanding balances.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Entered details into accounts and tracked payments.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues. As well as contacted clients with past due accounts to formulate payment plans.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.

Chassis Gate Admin

Conglobal Industries
05.2021 - 10.2024
  • Train staff on gatehouse operations.
  • Responsible for verifying chassis/containers coming in/out of the gate.
  • Entering chassis/containers into the system efficiently and correctly.
  • Chase approvals for container repairs and enter into the system.
  • Maintain and respond to emails in the email box promptly and efficiently.
  • Maintain customer service when dealing with drivers and customers.
  • Being detail oriented and staying focused when dealing with numbers such as work orders, container numbers, and chassis numbers.
  • Entering bookings and work orders into the system.
  • Maintain daily spreadsheets and stay organized in order for operations to run more smoothly.
  • Stay detail oriented and focused while maintaining gate operations.

Dispatch/receptionist

Prime Time Logistics
01.2020 - 01.2022
  • Work independently and complete tasks in a timely manner.
  • Plan and oversee quarterly meetings.
  • Communicated with drivers and brokers for scheduled deliveries.
  • Market for future job opportunities.
  • Schedule meetings, drug screens, interviews, and conduct interviews.
  • Run errands, manage office, and oversee marketing.

Receptionist/Assistant Recruiter

Onin Staffing
01.2020 - 01.2021
  • Answer calls in a timely manner, set up appointments for onboarding, greet clients to ensure a welcoming environment.
  • Look over resumes, submit clients to hiring managers whose skills match job requirements.
  • Update and upload spreadsheets, files, and documents into StaffSuite.
  • Promote customer service by attending to clients needs and ensure quality of service.
  • Start onboarding process: Help clients complete necessary paperwork, scan in all paperwork and save in files, conduct drug screening, set up direct deposits.

Receptionist

SC Works
12.2019 - 01.2021
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customer or the public.
  • File documents or records.
  • Audit Files.

Education

High School Diploma -

Ashley Ridge High School
05.2015

Skills

  • Customer satisfaction evaluation
  • Experienced user of Microsoft Outlook, Word, and Excel
  • Detail-oriented data entry
  • Invoicing and billing management
  • Effective multitasking skills
  • Document review
  • Invoice processing
  • Audits
  • Recordkeeping
  • Billing software
  • Payment posting
  • Collection practices

Certification

  • Employability Skills, North Charleston, SC November 2019
  • National Institution of Occupational Safety and Health November 2019 (NIOSH), North Charleston, SC

Timeline

Billing Coordinator

Republic Services
10.2024 - Current

Chassis Gate Admin

Conglobal Industries
05.2021 - 10.2024

Dispatch/receptionist

Prime Time Logistics
01.2020 - 01.2022

Receptionist/Assistant Recruiter

Onin Staffing
01.2020 - 01.2021

Receptionist

SC Works
12.2019 - 01.2021

High School Diploma -

Ashley Ridge High School

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Jessica Maclean