JESSICA MADANU

• Managed end-to-end accounts receivable processes to ensure timely and accurate collection of payments.
• Coordinated with healthcare providers and insurance companies to resolve payment discrepancies and rejections within the Revenue Cycle Management framework.
• Maintained detailed records of transactions and updated customer accounts to reflect payments received and outstanding balances.
• Analyzed aged accounts receivable reports to identify overdue accounts and initiate follow-up calls to clients to expedite collections.
• Collaborated with cross-functional teams to implement process improvements that enhanced the efficiency of the AR and RCM operations.
• Utilized strong analytical and problem-solving skills to manage billing issues and support audit and compliance activities related to accounts receivable.
• Conducted regular follow-ups with clients to ensure timely payment and resolved billing disputes effectively.
• Prepared and submitted detailed reports on accounts receivable status to senior management for strategic decision-making.
• Provided training and guidance to new team members on AR processes and compliance standards to enhance team productivity

AS A SHORT TERM REQUIREMENT

• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.