Jessica Madrid
Houston,TX
Summary
Dependable employee with a strong desire to expand skills and make a meaningful contribution to company success. Recognized for hard work, ethics, and attention to detail. Seeking opportunity to leverage expertise and dedication to drive positive results and exceed expectations. Committed to delivering exceptional work and continuously improving performance to meet organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Services Assistant
Hunton Andrews Kurth LLP / Quest
09.2024 - Current
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
- Maintained cleanliness of common areas, creating a welcoming work environment that encouraged employee satisfaction and engagement.
- Provided support for employees with technical issues, resolving problems quickly to minimize downtime and maximize productivity.
- Assisted with meeting planning and setup, contributing to smooth and productive sessions for all attendees.
- Processed essential paperwork.
Secretary
JR Underground Utilities Inc.
02.2024 - Current
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Operated various office equipment such as scanners, printers. when required.
- Checked source documents against entered data to ensure accuracy.
Medical Scribe
Jovana Rehabilitation for Medicine and Pain
06.2022 - 06.2023
- Gathered and input pertinent patient information from external sources
- Reviewed existing medical records to identify any missing or incomplete documentation before appointments
- Supported clinical staff by managing incoming phone calls, scheduling appointments, and handling paperwork
- Recorded medical histories, vital signs, medications, and diagnostic test results in electronic health records EHR.
Audio Visual Technician
University of the Incarnate Word
08.2018 - 05.2022
- Advised, trained and supported on-site personnel with diverse audio-visual needs
- Troubleshot problems with signal flow, acoustics and other audio-visual issues in different environments
- Provided excellent customer service by responding to inquiries in timely manner
- Helped coordinate streaming services, video conferencing and content production with qualified audio-visual support.
Receptionist Intern
Norton Rose Fulbright
08.2017 - 05.2018
- Directed numerous calls per day to appropriate recipients using multi-line system
- Routed messages, coordinated appointments and directed personnel to various departments
- Operated office equipment such as photocopiers, fax machines, and printers efficiently
- Answered incoming phone calls and provided information or transferred calls accordingly.
Receptionist Intern
Latham & Watkins
08.2015 - 05.2017
- Scheduled appointments and documented updates in scheduling software
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Routed messages, coordinated appointments and directed personnel to various departments
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
Receptionist Intern
Vinson & Elkins
08.2014 - 05.2015
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Routed messages, coordinated appointments and directed personnel to various departments
- Assisted with administrative tasks such as filing, copying, and data entry as needed
- Managed mail, packages and courier deliveries in and out of office.
Education
Bachelor of Arts (B.A.) - Biology
University of the Incarnate Word
San Antonio, TX05.2022
High School Diploma -
Cristo Rey Jesuit College Preparatory School
Houston, TX05.2018
Skills
- Scheduling and planning
- Filing systems
- Telephone inquiries
- Documentation review
- Customer service
- Data entry
Certification
- AED
- CPR
- BLS
- First Aid
- NCPT
Timeline
Office Services Assistant
Hunton Andrews Kurth LLP / Quest
09.2024 - Current
Secretary
JR Underground Utilities Inc.
02.2024 - Current
Medical Scribe
Jovana Rehabilitation for Medicine and Pain
06.2022 - 06.2023
Audio Visual Technician
University of the Incarnate Word
08.2018 - 05.2022
Receptionist Intern
Norton Rose Fulbright
08.2017 - 05.2018
Receptionist Intern
Latham & Watkins
08.2015 - 05.2017
Receptionist Intern
Vinson & Elkins
08.2014 - 05.2015
Bachelor of Arts (B.A.) - Biology
University of the Incarnate Word
High School Diploma -
Cristo Rey Jesuit College Preparatory School
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