Jessica Magaña
Temple,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Insurance Professional I
USAA
01.2021 - Current
- Assist members with establishing and updating property policy needs as well as identifying risks by a audit of current policies.
- Explain policy coverage and billing statements by utilizing tools and resources through internal database
- Utilize tools and recourse to follow specific state regulations and requirements while assisting via Help Line to teach Insurance Professionals where/how to find resources
- Lead Team Meetings and 1-on-1 Coaching to review data, learn new processes and conversation development
Deputy Court Clerk
City of Temple
08.2019 - 01.2021
- Assist and respond to phone and face-to-face inquiries from attorneys, law enforcement officers, and the general public
- Collect fines, fees and bond payments for traffic violations and Class C misdemeanor
- Daily check and balances of all payments made to the court via mail, in-person, by phone or via web.
- Audit pending warrants before processed and signed by Judge
Campus/Principal Secretary
Temple ISD
11.2015 - 08.2019
- Manage campus budget, process invoices, reconcile campus credit card purchases
- Tabulated and balanced all incoming cash for the campus
- Manage and review timecards, payroll and time-off requests for the 12 Paraprofessional Staff on campus
- Manage data for the Public Education Information Management System required for state reporting for our 580 students
- Implemented data for Master Schedule and loaded students in classes and built teacher grade books for state reporting.
ED Administrative Assistant to Director
Baylor Scott & White
05.2013 - 02.2016
- Built various Crystal Reports daily in Epic for Leadership Team including exporting data into Excel and creating PowerPoint presentations
- Assisted in creating an auditing tool to alert nursing staff when patient vitals fit possible sepsis
- Trained both nursing and support staff in various department policies, assisted in creating bed bug policy and research.
- Managed timecards and payroll in Kronos for ED Forensic nursing staff.
- Communicate with outside vendors for quotes, maintenance and accounting.
- Answered all incoming phone calls and the Nurse Call button for the Emergency Department for both patients and family members.
Department/Principal Secretary
Temple ISD
04.2009 - 06.2013
- Submitted invoices for payment for the CTE department, maintained budgets and balances for various programs within the department
- Went on various field trips as a chaperone, including a three day trip to State Competition
- Tabulated and balanced all incoming cash for the department including fundraisers and special events
- Trained various staff how to build data reports and utilize new programs and features
- Built Attendance reports in Skyward and exported to Excel, set up formulas to calculate students attendance/absences
- Built Summer School course master for 250 high school students.
Fraud/Collections Lead Rep
Sprint/Nextel
03.2003 - 03.2009
- Incoming and Outgoing calls to customers with potential fraud indicators such as equipment fraud or SIM fraud
- Interviewed potential customers, ran a credit check, built new accounts and established line qualifications biased on credit score
- Returned Check Team, top performer on team, highest call volume and collection of recovered returned payments
- Managed escalation calls from customers either to deescalate a situation or set up an extensive payment arrangement.
Education
Bachelor of Science - Business Management With Data Analytics
Colorado Technicial University
Colorado Springs, CO12.2024
Associate of Science - Business Adminstration
Colorado Technicial University
Colorado, Springs, CO 01.2024
Skills
- Proficient in Microsoft Office Programs
- Type 88 WPM
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
Awards
- Nextel: Circle of Excellence Award 2007
- USAA: Going to BAT for Members 2023 Q3
Timeline
Insurance Professional I
USAA
01.2021 - Current
Deputy Court Clerk
City of Temple
08.2019 - 01.2021
Campus/Principal Secretary
Temple ISD
11.2015 - 08.2019
ED Administrative Assistant to Director
Baylor Scott & White
05.2013 - 02.2016
Department/Principal Secretary
Temple ISD
04.2009 - 06.2013
Fraud/Collections Lead Rep
Sprint/Nextel
03.2003 - 03.2009
Bachelor of Science - Business Management With Data Analytics
Colorado Technicial University
Associate of Science - Business Adminstration
Colorado Technicial University