Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Magallanez

San Jose,CA

Summary

I am a Client Support Specialist bringing top-notch skills in customer relationship building, oral and written communication, active listening problem-solving skills. My talents reside in curating outstanding customer experiences by understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Client Support Specialist

Barcelos Towing Services
02.2021 - Current
  • Achieved high levels of customer satisfaction in normal and adverse interactions with customers. Went above and beyond assisting customers to cultivate a trusting business relationship.
  • Managed schedules for truck drivers including the strategic selection and distribution of driving routes, negotiating truck assistance rates, and managed delivery time expectations,
  • As a liaison between drivers and customers, I provided outstanding support when handling inquires, invoices, and requests.
  • Documented and achieved individual requests via online ticketing or manual paperwork.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

Server

Pedro's Restaurant & Cantina
10.2018 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Substitute Teacher

Charter School Of Morgan Hill
10.2015 - 12.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Education

De Anza College
Cupertino, CA

Skills

  • Support inquiry Problem/Issue Resolving
  • Inbound/Outbound Call Management
  • Document and Records Management
  • Microsoft Office
  • Client Relationship Building
  • Interpersonal and written communication
  • Billing Adjustments and Refunds
  • Customer Service
  • Teamwork and Collaboration
  • Empathy and patience
  • Administrative and Office Support

Languages

American Sign Language
Professional Working
Spanish
Limited Working
Portuguese
Limited Working

Timeline

Client Support Specialist

Barcelos Towing Services
02.2021 - Current

Server

Pedro's Restaurant & Cantina
10.2018 - 02.2021

Substitute Teacher

Charter School Of Morgan Hill
10.2015 - 12.2019

De Anza College

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Jessica Magallanez