Jessica Magallon
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly with background in office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receptionist
South Florida Orthopeadics & Sports Medicine
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Very attentive to detail when posting payments, scanning confidential medical records into patients chart, faxing sensitive information, and creating follow up appointments for patients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary (medical records, check in and out, MRI, and pain management).
- Facilitated clear communication between patients and staff members in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Works great in a busy, fast-paced environment.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Pei Wei Asian Kitchen
07.2022 - 12.2022
- Responsible for the overall set-up, maintenance and closing duties for the front of the house
- Process phone orders in a timely manner
- Takes and processes customer orders into POS system
- Processes and totals order on POS system and apply customer payment into register
- Processes credit cards, takes cash and makes correct change for customer payment
- Greet and welcome customers entering the restaurant
- Packages take home orders for customers
- Maintains and cleans front of house area.
Medical Billing Assistant
Romagosa Barron Dermatology Group
10.2021 - 05.2022
- Scan and post insurance payments (credit card and checks)
- Send mail regarding payment receipts, refund receipts, and claim forms
- Handle patient checks and credit card payments
- Filing end of the day totals, and copy of all transactions made
- Handle voicemail and phone calls from patients regarding their payments
- Scan and upload pathology reports to patient charts
- Transfer EFT's from clearing house and upload, total up end of the day payments, and faxing
- Protects and keeps all patient information confidential by following all HIPAA, JCAHO, state, and federal laws and standards
- Follow all work processes, procedures, while maintaining compliance to the rules and regulations set forth by the company.
Server/Hostess
Key West Diner
03.2018 - 10.2021
- Served guests in a courteous, helpful, and prompt manner
- Was responsible for coordinating serving stations and communicating with the front and back-of-the-house personnel to provide a dining experience that exceeded the guests' expectations
- Processed guest orders to ensure that all items are prepared accurately and on a timely basis
- Determined when meals have been completed, and total bills and accept payment
- When needed I was the Night Shift Leader for the dining area and kitchen; addressed questions and/or concerns from customers regarding the experience
- Acted as the trainer for new employees in all roles within the establishment.
Hostess/Busser
Mulligans Beach House Bar and Grill
02.2017 - 03.2018
- Followed all policies and procedures as outlined by the company
- Maintained a positive attendance record by reporting to work for assigned shifts at the scheduled time
- Followed all sanitation and safety standards set forth by the company
- Ensured the cleanliness of every dish, pot, pan, piece of silverware, and glass that goes to the kitchen and the guests
- Maintained safe, clean, and organized walkways in the kitchen
- Maintained our guest service philosophy by following guest service standards
- Managed inventory and sales for the retail store.
Education
High school diploma -
Martin County High School
Stuart, FL05.2019
Skills
Organization skills
Time Management
Data Entry
Customer/Client relations
Scheduling appointments
Verbal and written communication
Attention to Detail
Payment Processing
Timeline
Receptionist
South Florida Orthopeadics & Sports Medicine
12.2022 - Current
Cashier
Pei Wei Asian Kitchen
07.2022 - 12.2022
Medical Billing Assistant
Romagosa Barron Dermatology Group
10.2021 - 05.2022
Server/Hostess
Key West Diner
03.2018 - 10.2021
Hostess/Busser
Mulligans Beach House Bar and Grill
02.2017 - 03.2018
High school diploma -
Martin County High School
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