Jessica Maggio
Howell,NJ
Summary
To secure a position in a company, where my management, marketing experience, and education can be put to effective use. Seeking an opportunity where there are no limitations to career development.
Overview
27
27
years of professional experience
Work History
Senior Business Advisor, Enterprise, Print & Distribution/Med D
Express Scripts/Evernorth
01.2017 - Current
- Oversee and manage Plan Admin Med D programs
- Review client requirements to determine letter set up
- Create and maintain RTF/Letters for my programs which are downloaded to GMC for production
- Manage letter set ups (in Intervention Router) including letter ID and alternative languages
- Create test data in Ultra Edit to produce test proofs which are routed for appropriate approvals and review in BlueRelay
- Download and review live audits for files loaded into production and post to BlueRelay for appropriate approvals and review
- Generate and maintain reports for my programs for historical and documental purposes
- Provide and report out status on weekly Pipeline calls with business partners
- Create and maintain several departmental Standard Operating Procedures and training documents
- Analyze and problem solve for better processes across departments as well as immediate team
- Engage in continuous process improvements or developments
- Participate in internal committees which enhance employee engagement
- Communicate and work closely with translation and print vendors
- Continuing to update internal Social Site with work related events and announcements
Senior Business Analyst/ Campaign Management- RRA
Express Scripts (Formerly Medco Health Solutions)
01.2004 - 01.2017
- Managed a team of five consultants
- Responsible for interviewing, hiring and training these consultants
- Create and produce member communications and any other mail programs at external print vendor location
- Support Client Account Teams with member and plan communications by collaborating with various teams within and outside of Express Scripts in support of full client database
- Ensure quality material, on-time delivery and staying within budget
- Develop, review, and approve appropriate content for each communication piece in support role for Client Account Teams
- Implement enhancements with printing vendor in regard to the web tool in which we keep maintain all templates as a basis for communications
- Perform testing these enhancements with our vendor
- Track projects to ensure deadlines are met
- Review CBM (Client Benefit Manager) to ensure all fields within the RRA Kit Codes are accurately populated and approved at the vendor for output
- Coordinate all client requirements for new and existing clients
- Develop training materials and SOPs for new hires in immediate Marketing area as well as new account team members
- Documenting all procedures for new employees as well as existing employees
- Maintain and distribute daily and weekly summary reports for forecasting of new installations and plan changes
- Resolve all issues pertaining to the delivery of client/member packet deliverables
- Develop and maintain two online training modules for Creative Process and Technical overviews for new hires as well as existing employees
- Represent department in corporate liability discussions
Account Management Coordinator
Medco Health Solutions
01.1999 - 01.2004
- Install and manage new and existing clients
- Collaborate with Client Account Teams and various internal areas in resolving Client/Member issues
- Maintain Client Eligibility on a daily basis or as required
- Ensure all history, resolutions and correspondence are maintained on a company-wide database
- Develop close working relationships with Account Management and Marketing by handling and escalating issues regarding all Client marketing requirements in order to develop final mail packet that will be distributed to members
- Authored training process template that allows all co-workers to easily understand how to work with various issues and book of business processes
- Conducted thorough risk assessments before embarking on any new venture or investment ensuring proper due diligence was completed and potential obstacles were anticipated.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
Insurance & Annuities Reconciliation
Prudential Securities
01.1998 - 01.1999
- Processed and reconciled broker commission checks into house and agency accounts
- Controlled flow of checks and commission statements from various insurance carriers
- Developed computer generated reports of day-before business transactions for referential purposes
- Created departmental manual for trainees consisting of daily operations of divisions within Insurance and Annuities department
- Maintained warehousing of documents on monthly basis
Education
Master of Science - Business Management
CUNY - City University of NY
Staten Island, NY01.1998
Skills
- Excel
- Word
- Web Based Applications
- Adobe Pro
- PowerPoint
- BlueRelay
- SQL Oracle Developer
- Ultra Edit
- Bi-Query
- GMC
- Intervention Router
- Sharepoint
- JIRA
- JTS
References
Available upon request
Volunteer Experience
Over the years, I have participated in marathon walks to raise money for the Breast Cancer Society, Juvenile Diabetes Foundation, Multiple Sclerosis, American Heart Association and March of Dimes.
Timeline
Senior Business Advisor, Enterprise, Print & Distribution/Med D
Express Scripts/Evernorth
01.2017 - Current
Senior Business Analyst/ Campaign Management- RRA
Express Scripts (Formerly Medco Health Solutions)
01.2004 - 01.2017
Account Management Coordinator
Medco Health Solutions
01.1999 - 01.2004
Insurance & Annuities Reconciliation
Prudential Securities
01.1998 - 01.1999
Master of Science - Business Management
CUNY - City University of NY
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