Jessica Maiden
Tazewell,TN
Summary
Customer-focused Bank Teller skilled in cash handling and delivering exceptional service. Resolved customer inquiries with patience and empathy, fostering a welcoming atmosphere that enhanced client satisfaction. Organized professional with strong work ethic, compliance with banking regulations, and experience in operating bonding machines, contributing to operational efficiency and team collaboration.
Overview
19
19
years of professional experience
Work History
Gluer Operator
Englands
Tazewell, Tn
06.2026 - Current
- Operated gluing equipment for packaging production at England's manufacturing line.
- Monitored glue flow, alignment, and folding to ensure quality during each run.
- Glued cushions together for couches, chairs, loveseats, and ottomans.
- Identified improvement opportunities in efficiency and cost savings.
- Maintained organized work environment to enhance safety and efficiency. and organized throughout shift operations.
- Reported defects and material issues to production supervisors.
- Followed employer safety rules and production standards throughout shifts
Teller
Community Trust Bank
07.2024 - 06.2026
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Balanced cash drawers daily, identified discrepancies, and corrected errors.
- Balanced cash drawers daily, identifying discrepancies and implementing corrective actions to ensure accuracy.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Streamlined teller operations by organizing workspaces and adhering to policies, enhancing service efficiency.
- Promoted welcoming atmosphere in branch by greeting customers warmly and addressing them by name to build rapport.
- Processed deposits, withdrawals, and check cashing at Community Trust Bank teller line.
Drive Thru Employee
McDonald's
11.2023 - 07.2024
- Coordinated shift transitions with team members to ensure seamless service flow at drive-thru window.
- Communicated with kitchen staff to ensure accurate order fulfillment within established timeframes.
- Streamlined drive-thru operations by keeping workspace clean and organized.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
- Managed drive-thru queue efficiently, directing traffic flow to minimize wait times.
- Supported inventory management efforts by monitoring stock levels of supplies used specifically for drive-thru orders, such as condiments, napkins, and utensils.
Machine Operator
Sumriko TN
03.2015 - 07.2020
- Set up and operated machinery to meet production standards for industrial products.
- Configured and adjusted equipment for optimal daily machine operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on machine operation, promoting adherence to company standards and safety protocols.
Drive Thru Employee
McDonald's
03.2008 - 06.2014
- Streamlined workflow processes by suggesting improvements, enhancing customer service efficiency in the drive-thru lane.
- Attended team meetings and training sessions to learn best practices for providing exceptional service in the drive-thru environment.
- Optimized workflow processes by suggesting improvements that led to increased efficiency in serving customers via the drive-thru lane.
- Improved customer satisfaction by delivering friendly and efficient service at the drive-thru window.
Education
High School Diploma -
Middlesboro High School
Middlesboro, KYNo Degree -
Southeast Community And Technical College
Middlesboro KYNo Degree -
Walter State Community College
TazewellSkills
- Quality control
- Machinery maintenance
- Equipment calibration
- Problem solving
- Cash drawer balancing
- Banking compliance
- Customer service excellence
- Banking
- Team communication
- Strong work ethic
- Professional demeanor
- Positive
Timeline
Gluer Operator
Englands
06.2026 - Current
Teller
Community Trust Bank
07.2024 - 06.2026
Drive Thru Employee
McDonald's
11.2023 - 07.2024
Machine Operator
Sumriko TN
03.2015 - 07.2020
Drive Thru Employee
McDonald's
03.2008 - 06.2014
High School Diploma -
Middlesboro High School
No Degree -
Southeast Community And Technical College
No Degree -
Walter State Community College