Jessica Mallum
New Port Richey,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
B&M Associate, Education Member
Hippocrates Health Institute
West Palm Beach
01.2023 - 01.2025
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner.
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
Client Service Representative, Personal Assistant
Universe of Grace
Delray Beach, Florida
06.2019 - 08.2023
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Updated databases with new and modified customer data.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Master Educator
PerfecTress Hair Extensions
01.2012 - 01.2023
- Mentored and supervised student teachers in classroom settings.
- Assisted with curriculum development, implementation, and evaluation.
- Train and certify stylists, install, and maintain hair extensions.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
Stylist
Craft Hair + Co
Nashville, TN
08.2017 - 06.2019
- Colored, cut and installed extensions according to style photos and client specifications.
- Performed basic reception duties, including scheduling appointments, retail sales, and answering phones.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Washed, colored, cut and styled hair for high volume of clients daily.
Volunteer Manager
Soulquest Designs
Orlando, FL
04.2017 - 06.2019
- Screened volunteer applicants by conducting background checks and calling references.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Maintained accurate records of client information, including financial documents, legal forms, and medical reports.
- Provided physical and emotional support to vulnerable individuals in need of mentorship.
Board Member
The Cat Shoppe Rescue
Nashville, TN
01.2016 - 04.2018
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
Stylist
Shine the Salon
Nashville, TN
01.2007 - 05.2016
- Creative hair specialist, hair extensions specialist
- Customer relations, support and retail managment.
- Mentored new staff to enhance personal growth and increase productivity.
- Basic reception duties such as answering phones, booking appointments, sales and dat entry.
Education
Cosmetology -
Scott Lewis Paul Mitchell School of Cosmetology
Bloomington, IL08-2005
Skills
- Customer service
- Time management
- Excellent communication
- Problem resolution
- Organization
- Attention to detail
- Networking
- POS systems
Timeline
B&M Associate, Education Member
Hippocrates Health Institute
01.2023 - 01.2025
Client Service Representative, Personal Assistant
Universe of Grace
06.2019 - 08.2023
Stylist
Craft Hair + Co
08.2017 - 06.2019
Volunteer Manager
Soulquest Designs
04.2017 - 06.2019
Board Member
The Cat Shoppe Rescue
01.2016 - 04.2018
Master Educator
PerfecTress Hair Extensions
01.2012 - 01.2023
Stylist
Shine the Salon
01.2007 - 05.2016
Cosmetology -
Scott Lewis Paul Mitchell School of Cosmetology
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