Jessica Manfroni

Oversee operations for higher education bookstores with a staff of 15+ and an annual revenue of $6M. My role focuses on driving business results, managing talent, fostering campus relationships, and ensuring exceptional customer service within a specific geographic market

• Driving Sales and Operations: Conduct in-person and virtual store visits to analyze and improve financial performance
• Plan and implement sales events and operational initiatives
• Ensure compliance with merchandising, scheduling, and operational standards
• Talent Management: Lead recruitment, training, coaching, and performance evaluations
• Build a succession plan, develop internal and external talent pipelines, and maintain a culture of accountability
• Campus Relations: Build strong partnerships with campus communities and stakeholders
• Conduct business reviews and collaborate on opportunities for sales and engagement
• Customer Service: Promote a best-in-class customer experience by implementing service models and optimizing schedules
• Resolve escalated issues and use feedback to drive improvements
• Operational duties also include managing financial processes, minimizing shrink, and supporting course materials activities to meet company standards and goals

Managed the office operations of a dog grooming, boarding, and daycare facility, ensuring smooth business functions and exceptional customer service

• Handling client inquiries, appointment scheduling, check-ins/outs, billing
• Maintaining accurate financial records using QuickBooks and tracking expenses
• Managing client data including medical records and maintaining an extensive client list
• Performing daily sanitation routines to uphold health and safety standards