Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA MANIGAULT

Summerville,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Caregiver

Interim Healthcare
08.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.

Patient Care Technician

Private Pate
12.2018 - 03.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Documented patient information and care activities in electronic health record.

Senior Agent

Capital One
06.2017 - 10.2018
  • Resolved customer’s service or billing complaints by performing activities such as refunding money or adjusting bills
  • Implemented process improvements in areas that were underperforming.
  • Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Receptionist

Fermo Psychiatric Solutions
07.2016 - 06.2017
  • Obtained documentation of up to date insurance information from patients
  • Received incoming calls and take messages and/or forward to appropriate staff
  • Completed initial new patient process , scanned and document in the electronic health record
  • Maintained daily logs for clinical needs and made sure that privacy practices were in compliance with HIPAA laws
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Mobile Banker

Wells Fargo Bank
11.2014 - 07.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Education

High School Diploma -

Wando High School
Mt. Pleasant, SC

Certificate in Medical Coding (CMC -

Southeastern Institute
Charleston, SC

Skills

  • Medical Terminology
  • Clerical Support
  • HIPAA Guidelines
  • Patient Relations
  • Medical Transcription
  • Insurance Verification
  • Medical Records Verification
  • Medical Billing and Coding
  • Customer Service

Timeline

Caregiver

Interim Healthcare
08.2021 - Current

Patient Care Technician

Private Pate
12.2018 - 03.2022

Senior Agent

Capital One
06.2017 - 10.2018

Receptionist

Fermo Psychiatric Solutions
07.2016 - 06.2017

Mobile Banker

Wells Fargo Bank
11.2014 - 07.2016

High School Diploma -

Wando High School

Certificate in Medical Coding (CMC -

Southeastern Institute

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JESSICA MANIGAULT