Receptionist
NAF (CIVILIAN)
05.2019 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Planned coverage needs and organized services to support incoming special events.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used microsoft office to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
