Jessica Manning
Cloverdale,IN
Summary
With over 10 years of experience, I am a dedicated and professional individual with a strong understanding of customer service satisfaction, logistics and operations management, and management services. The goal is to utilize skills and expertise to make a valuable contribution to your company.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Self Employed Services
08.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Barn Manager
Self Employed Services
09.2018 - 07.2021
- Assessed animal temperaments, abilities, and aptitude for training through observation and evaluation.
- Managed performance tasks for animals.
- Provided exercise, cleanliness, and upkeep in animal performance spaces.
- Provided nourishment and hydration for livestock.
- Utilized heavy equipment to manage regular delivery of feed to animals.
- Mix feed, additives, and medicines in prescribed portions
- Handled inventory management and purchasing for the farm.
District Office Manager
Koorsen Fire and Security
09.2017 - 03.2018
- Oversaw budget planning and financial management for the district office, ensuring fiscal responsibility and adherence to guidelines.
- Enhanced customer satisfaction by addressing concerns promptly and implementing necessary improvements in service delivery.
- Optimized workflow processes within the office by identifying bottlenecks and implementing targeted solutions.
- Mentored and provided professional development opportunities for staff members, fostering continuous growth and improvement within the organization.
- Facilitated regular staff meetings to discuss progress toward goals, share best practices, and address any challenges faced by team members.
- Increased employee productivity through effective communication and timely performance reviews.
- Managed the hiring process for district office personnel, ensuring a diverse and highly skilled workforce.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Childcare Provider
Self Employed Services
05.2006 - 09.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Assisted in potty training and other daily hygiene activities to support child development.
Case Manger Trainer
Fleschner Law Firm
05.2011 - 07.2014
- Awarded Employee of the Month for outstanding performance in 2012.
- Executed effective workshops, enhancing abilities of more than 50 team members.
- Authored and implemented foundational documentation establishing procedural compliance for hearing team operations.
- Trained new hires in organizational procedures and compliance policies.
- Organized ongoing training to ensure employee familiarity with new protocols.
- Addressed queries related to procedures.
- Maintained the employee handbook and kept the information current and up to date
- Assessed knowledge gaps and implemented improvement plans.
- Executed periodic evaluations to maintain standards.
- Supplied routine employee performance insights.
- Resolved issues by listening to clients actively.
- Maintained high standards of client satisfaction.
- Coordinated meeting follow-ups effectively.
- Supervised reception space, managing visitor greetings and responding to queries.
- Coordinated schedules and prepared rooms for conferences.
- Generated written communications by converting dictations and notes into formal reports.
- Maintained an up to date department organizational chart
- Facilitated working relationships with co-tenants and building management
- Served on initial Client's Committee aimed at optimizing business practices benefiting both clients and staff.
- Coordinated initiatives to engage in community service with groups like Special Olympics and Humane Society.
- Developed strategies to enhance efficiency and reduce costs.
- Engaged in regular collaboration with managerial teams during scheduled meetings.
- Collaborated with corporate groups to enhance training programs.
Medical Billing Specialist
Physicians Service Bureau
05.2006 - 02.2008
- Earned rapid promotion to oversee personal billing accounts after excelling in initial data entry role.
- Developed effective partnerships with co-tenants and facilities administration.
- Managed distribution of calls and mail across the office promptly.
- Handled organizational communication by overseeing correspondence flow.
- Liaised with insurance providers to ensure accurate billing.
- Arranged payment plans with clients.
- Directed operations of collection accounts for maximum efficiency.
- Developed and managed spreadsheets through advanced Microsoft programs including Excel, Outlook, Word.
- Utilized medical terms routinely while showcasing strong organizational skills.
- Processed daily submissions of EOPs and insurance documents.
Education
High School -
Clay City Jr./Sr. High School
01.2006
Ivy Tech Community College -
Ivy Tech Community College
01.2013
Skills
- Medical experience in billing, coding, and claim processing
- Knowledge of HIPAA privacy and security regulations
- Strong multi-tasking and interpersonal skills
- Proficient in Microsoft programs and office machinery
- Strong customer service skills
- Vital signs monitoring
- Care plan management
- Schedule management
- Client safety and first aid
- Nutritional meal preparation
- Medical terminology and equipment
- Billing
- Payroll and budgeting
- Inventory control
- Staff management
- Team supervision
- Staff training
- Business administration
- Technical support
- Scheduling and coordinating
- Teamwork and collaboration
- Team leadership
- Training and development
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Home Health Aide
Self Employed Services
08.2021 - Current
Barn Manager
Self Employed Services
09.2018 - 07.2021
District Office Manager
Koorsen Fire and Security
09.2017 - 03.2018
Case Manger Trainer
Fleschner Law Firm
05.2011 - 07.2014
Childcare Provider
Self Employed Services
05.2006 - 09.2017
Medical Billing Specialist
Physicians Service Bureau
05.2006 - 02.2008
High School -
Clay City Jr./Sr. High School
Ivy Tech Community College -
Ivy Tech Community College
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