Jessica Manthey
LaPorte,IN
Summary
Dynamic Respiratory Therapist with proven expertise at Alicks Home Medical in patient education and respiratory care protocols. Skilled in equipment setup and maintenance, I excel in fostering patient relationships and enhancing care outcomes. Committed to continuous learning, I effectively collaborate with healthcare teams to develop tailored treatment plans.
Overview
22
22
years of professional experience
Work History
Respiratory Therapist
Alicks Home Medical
Michigan City, IN
08.2022 - Current
- Administered respiratory therapies under supervision to patients with various respiratory conditions.
- Assisted in monitoring patient vital signs and documenting treatment responses accurately.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Utilized respiratory therapy equipment, ensuring proper functioning and safety protocols were followed.
- Educated patients and families on respiratory health management and equipment usage.
- Engaged in continuous learning opportunities to stay updated on best practices in respiratory care.
Customer Service Representative
Alicks Home Medical
Michigan City, IN
08.2009 - 12.2021
- Resolved customer inquiries regarding medical equipment and service options, ensuring satisfaction and understanding.
- Assisted in processing orders and managing inventory for timely delivery of home medical supplies.
- Educated customers on product usage, safety protocols, and maintenance procedures to enhance user experience.
- Collaborated with team members to streamline communication processes, improving response times for customer requests.
- Assisted customers with product inquiries and order placements, ensuring satisfaction and timely service.
- Collaborated with team members to improve workflow and share best practices in customer engagement.
- Educated customers on product usage and benefits, fostering informed purchasing decisions and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Respiratory Therapist
Precision Health Concepts
Winter Park, FL
09.2003 - 05.2009
Education
Associate Of Applied Science - Respiratory
Ivy Tech Community College of Indiana
Michigan City, MS06.2003
Skills
- Respiratory equipment setup
- Patient education
- Respiratory care protocols
- Cardiopulmonary resuscitation
- Bronchial hygiene techniques
- Professional bedside manner
- Continuous positive airway pressure
- Patient care documentation
- Equipment setup
- Medical record documentation
- Patient instruction
- Coaching and mentoring
- Patient care
- Equipment cleaning
- Sleep disorder treatment
- Appointment scheduling
- Verbal and written communication
- Oxygen therapy
- Equipment maintenance and troubleshooting
- Pulse oximetry
Timeline
Respiratory Therapist
Alicks Home Medical
08.2022 - Current
Customer Service Representative
Alicks Home Medical
08.2009 - 12.2021
Respiratory Therapist
Precision Health Concepts
09.2003 - 05.2009
Associate Of Applied Science - Respiratory
Ivy Tech Community College of Indiana