Jessica Mantilla

• Reviews and processes applications for various types of administrative duties.
• Researches, prepares and assembles files documents.
• Assists the public and agency personnel in processing documents, retrieving original files and obtaining, copies; maintains files and records, including entry of data into computer records.
• Operates office equipment and machines; opens and processes incoming mail; answers telephones.
• Set, Schedule and send out appointments reminders to clients notify clients of their upcoming therapy appointments..

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Inspected merchandise for quality and arranged proper display location on floor.
• Updated pricing and signage to complete product displays and educate customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed efficient cash register operations.

• Reviews and processes applications for various types of administrative, legal or similar hearings; rejects improperly

completed applications; explains rules, regulations and policies; sets motions for hearings.

• Prepare dockets for various hearings; types legal notices, dismissal orders, affidavits, court dockets, continuances,

letters and similar documents and correspondence; edits and revises dockets as needed.

• Researches, prepares and assembles case files; distributes legal documents to attorneys, hearing officers and other

personnel.

• Assists the public and agency personnel in processing documents, retrieving original files and obtaining copies;

maintains files and records, including entry of data into computer records.

Operates office equipment and machines; opens and processes incoming mail; answers telephones.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Organized and prepared tax and title documents to transfer ownership of property.
• Entered title and vehicle information into database.
• Communicated with customers to resolve common title issues.
• Collected taxes and fees, submitted payments and issued receipts.
• Analyzed title documents to identify potential issues and resolve any discrepancies.