Jessica Manzano
Miami Gardens,FL
Summary
Dedicated, motivated, and compassionate Registered Nurse with medical-surgical experience in a stroke unit. Proven to remain calm under pressure, and skillfully handle challenging patients and their families during important, high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
RN, Medical-Surgical
HCA Kendall Hospital
Kendall, FL
10.2024 - Current
- Performed physical examinations, diagnostic tests, and other procedures to assist physicians during treatment of illness or injury.
- Counseled patients regarding health maintenance, lifestyle modifications, nutrition, and self-care skills related to their diagnosis.
- Monitored, recorded, and reported symptoms and changes in patients' conditions.
- Provided emotional support for patients experiencing pain or stress due to illness or hospitalization.
- Participated in continuing education programs to stay current with best practices in nursing care.
- Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
FRONT DESK SUPERVISOR
Goldfish Swim School & Goldfish Swim School Franchising
Pembroke Pines, FL
06.2022 - 10.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities. Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
FRONT DESK/RECEPTION
Occupational Therapy Interactive Solutions
Miami, FL
09.2021 - 05.2022
- Collected patient demographic and insurance information
- Maintained contact with referring physician office to ensure proper flow of communication
- Maintained a clean and organized environment for the office
CUSTOMER SERVICE REPRESENTATIVE
Lowe's Home Improvement
Miami, FL
08.2020 - 08.2021
- Received recognition from all managers and supervisors for being able to grasp concepts quickly.
- Able to work in groups as well as independently.
- Work efficiently during demanding times.
- Developed and trained all incoming customer service representatives on the proper handling of customer inquiries.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Education
Bachelor of Science - Nursing
Florida National University
Hialeah, FLSkills
- Effective Communication
- Conflict Resolution
- Time Management
- Leadership Development/ Experience
- Complex Problem-solving
- Bi-lingual in English and Spanish
- Wound care
- Quality assurance
- Compassion and empathy
- Care planning
- Patient assessment and education
- Clinical judgment
Timeline
RN, Medical-Surgical
HCA Kendall Hospital
10.2024 - Current
FRONT DESK SUPERVISOR
Goldfish Swim School & Goldfish Swim School Franchising
06.2022 - 10.2024
FRONT DESK/RECEPTION
Occupational Therapy Interactive Solutions
09.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Lowe's Home Improvement
08.2020 - 08.2021
Bachelor of Science - Nursing
Florida National University