Jessica Manzer

Cage Cashier

Rivers Casino & Resort Schenectady

12.2019 - Current

Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Provided exceptional customer service, addressing concerns promptly and professionally.
Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Quickly and accurately counted drawers at start and end of each shift.
Counted and recorded assigned funds and made exchanges of funds throughout shift.
Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
Processed various cash transactions and answered gaming customer questions.
Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
Promoted positive work environment, resolving conflicts and encouraging teamwork.
Strengthened customer loyalty through friendly and professional service, even during busy periods.
Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
Enhanced team knowledge, conducting informal training sessions on new policies and procedures.
Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
Boosted team morale, leading by example and assisting colleagues during peak hours.
Moved currency, coins and chips following exact security protocols.
Performed check cashing for customers based on company policies.
Checked customer identification and verified signatures for large transactions.
Monitored customer transactions to detect suspicious or fraudulent activity.
Understood and consistently followed gaming commission rules governing establishment activities.
Helped patrons access funds by cashing checkers and processing credit card advances.
Sold chips, tokens or tickets to patrons based on individual needs.

Cashier /Customer Service Cashier

Extramart

07.2019 - 12.2020

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Supervisor / Customer Service

RTO Marketing LLC

09.2014 - 09.2019

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Summary

Overview

Work History

Cage Cashier

Cashier /Customer Service Cashier

Supervisor / Customer Service

Education

High School Diploma -

Skills

Timeline

Cage Cashier

Cashier /Customer Service Cashier

Supervisor / Customer Service

High School Diploma -

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