Jessica Maple
Peoria,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Secretary
Deer Valley Unified School District
Glendale, AZ
07.2023 - Current
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Post Closer
Finance of America Mortgage
Glendale, AZ
02.2021 - 02.2023
- Performed post-closing checks of mortgage loan documentation.
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Managed loan packages and prepared closing instructions for staff.
- Scanned and uploaded loan and related documents into system.
- Filed and maintained loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Assembled and compiled documents for loan closings.
- Prepared and delivered loan documents to title and escrow teams.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Reviewed and corrected errors on interest, principal and closing costs.
Office Administrator
Finance of America Mortgage
Phoenix, AZ
09.2020 - 02.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Scanned and filed forms, reports, correspondence and receipts.
- Compiled and prepared orders and notices within tight deadlines to meet departmental-specific needs.
- Retrieved requested files and delivered to appropriate personnel.
- Updated daily logs for tracking file movements.
- Classified information into chronological, alphabetical or numerical order.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Input data into computer systems to support document and information retrieval.
Assistant Manager
Macayos
Glendale, AZ
11.2018 - 07.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2016
Skills
- Customer Communication
- Loan Records Filing and Maintenance
- Decision Making
- Loan Information Recording
- Planning & Organizing
- Team Building
- Data Management
- Friendly, Positive Attitude
- Good Work Ethic
- Organizational Skills
- Microsoft Office
- Computer Skills
- Customer Service
- Calendar Management
- Office Administration
- Spreadsheet Management
- File Management
- Filing Experience
- Document Preparation
- Digital File Management
Timeline
Secretary
Deer Valley Unified School District
07.2023 - Current
Post Closer
Finance of America Mortgage
02.2021 - 02.2023
Office Administrator
Finance of America Mortgage
09.2020 - 02.2021
Assistant Manager
Macayos
11.2018 - 07.2020
High School Diploma -
Sunrise Mountain High School