Jessica Maples
Brandon,FL
Summary
Hardworking and reliable healthcare professional focused on going above and beyond to support team members and serve clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Senior Intake Coordinator
Bluestone Physician Services
01.2019 - Current
- Answer phone calls and provide new clients with required paperwork to initiate service.
- Enhance patient satisfaction with timely and accurate information during the intake process.
- Train new staff members on intake procedures, contributing to a well-prepared team.
- Enhance office productivity by handling high volume of callers per day.
- Reduce errors in patient data entry with thorough verification processes and attention to detail.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Promote higher levels of collaboration between departments via regular meetings and clear communication channels.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
Medical Records Specialist
Tampa Family Health Centers
02.2018 - 01.2019
- Followed up with medical staff regarding missing information in patient records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Verified accuracy of patient information in medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Kept accurate log of requests for medical information and records.
- Tracked and monitored requests for medical records release.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained patient confidence by keeping patient records information confidential.
- Worked well in a team setting, providing support and guidance.
Referral Specialist
Tampa Family Health Centers
10.2014 - 02.2018
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Obtained prior authorization for Surgical procedures, Durable Medical Equipment (DME) requests, diagnostic tests and Specialist visits.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Medical Receptionist
Capital Neurosurgery
07.2012 - 06.2014
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized and prepared medical records in response to subpoenas
- Accurately obtained vital signs, including temperature, pulse, weight, and respiratory rate
- Transmitted clinical notes to primary care physicians and referring Specialist via fax
- Coordinated and scheduled meetings between the physician and representatives from diverse companies
- Obtained payments from patients and scanned identification and insurance cards.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Education
Diploma - Medical Office Assistant
Allied Health Careers Institute
Murfreesboro, TN04.2012
Certificate - Medical Administrative Specialist
Tallahassee Community College
Tallahassee, FL06.2011
High School Diploma -
Lively Technical Center
Tallahassee, FL05.2002
Skills
- Goal Setting
- Customer Service
- Decision-Making
- Multi-Line Phone Systems
- Appointment Scheduling
- Data Entry
- Team Leadership
- Insurance Verification
- Computer Skills
- Friendly, Positive Attitude
- Multitasking
- Teamwork and Collaboration
Timeline
Senior Intake Coordinator
Bluestone Physician Services
01.2019 - Current
Medical Records Specialist
Tampa Family Health Centers
02.2018 - 01.2019
Referral Specialist
Tampa Family Health Centers
10.2014 - 02.2018
Medical Receptionist
Capital Neurosurgery
07.2012 - 06.2014
Diploma - Medical Office Assistant
Allied Health Careers Institute
Certificate - Medical Administrative Specialist
Tallahassee Community College
High School Diploma -
Lively Technical Center
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