Jessica Marabate
Bothell
Summary
A business professional with an extensive background in process improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Inspection Manager & Program Manager
Johnson Controls
05.2023 - Current
- Secured 2.4M PMA annual inspections contract for 2 year renewal
- Manage and direct a team of 10 inspectors to include Fire Alarm, Sprinkler, and Suppression
- Maintains staff by recruiting, selecting, orienting, and training employees
- Direct oversight for deficiency project that resulted in a 93% completion rate for our customer and increased sales revenue by 316% from year prior
- Process improvement for Fire Life Safety for Johnson Controls, Seattle in all areas of Fire Service by meeting with key players weekly to review progress
- Mentor and coach staff on JCI systems and best business practices
- Driver for community outreach initiative with North Seattle Community College and supported employment hires
- Women in Leadership Alumni
Program Manager
Johnson Controls
07.2022 - 05.2023
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Inspection Scheduler
Johnson Controls Fire Protection
12.2021 - 07.2022
- Establish schedule for Fire Alarm and Sprinkler Inspections and assisted Suppression in creation of yearly schedule
- Utilize all SEDU applications, Salesforce, Service Channel, TEAMUP scheduling tool, Compliance Engine, Tegris, and XAAP
- Assist in the creation of a shared drive for Seattle Team in Sharepoint
- Train new Schedulers on all JCI processes and systems
- Respond to customer questions and concerns on scheduling, reporting, invoicing and ensure that these are routed to the correct personnel for resolution
- Make sure Inspectors are scheduled in Genesys/Velocity for all inspections for the week
- Ensure all inspections assigned for the month are closed and invoiced by month end
- Assist any new hires (Inspectors) in completing any trainings or badging that may be required for their position
- Oversee and coordinate day to day operations with Inspectors
- Assist Suppression department until Suppression Scheduler is hired
Service and Inspection Coordinator
Johnson Controls
08.2019 - 12.2021
- Coordinate and Schedule year round inspections, deficiency repairs, and service for all Fire Suppression Systems to customers across the State of Alaska
- Address customer concerns and questions that are solution based
- Update Management on outlook for forecasting
- Utilize all SEDU applications, Salesforce, Sharepoint etc.
- Invoicing/Addressing Invoice disputes
Operations Coordinator And Office Admininstrator
Arctic Catering & Support Services
09.2017 - 05.2019
- Provide support for the VP of Operations and Operations Manager
- Provide scheduling needs for over 32 remote camp facilities; year round and Ice Road camps ensuring customer satisfaction
- Book travel for corporate and remote camp employees via Alaska Airlines, Ravn, Grant Aviation and Shared Services, as well as, ground transportation and lodging as needed
- Provide billeting assistance for seasonal and year round camp operations in coordination with each companies Travel and Billeting Admin
- Coordinate with HR and HSE to ensure that training is completed and to determine camp placement for new hires
- Perform internal audits for HR and HSE; I-9 Forms and other certifications
- Ensure that we are exceeding client needs daily with manpower and acting in critical moments to ensure operations are running smoothly
Operations Coordinator
Doyon Universal Services
08.2015 - 08.2017
- Coordinated for all operations for successful North Slope remote camp operations in Oil and Gas.
- Developed presentations for weekly operations meetings.
- Scheduled all employees for 8 remote camps
- Developed SOP's
Site Coordinator
YMCA Anchorage
09.2013 - 09.2015
- Direct oversight for 3 before and after school programs and staff
- Weekly audits to ensure compliance for childcare licensing
- Trained, coached and mentored administrative assistants and childcare workers on best practices around working with children of various ages and backgrounds that were age appropriate
- Handled all administrative tasks
- Assisted in AR efforts and collections
Education
MBA - Finance
Washington State University
Pullman, WA04-2026
Bachelor of Arts - English
University Of Alaska Anchorage
Anchorage, AK2017
Secondary Education
Wayne State University
Detroit, MISkills
- Leadership
- Project/Program Management
- Process Improvement
- MS office
- Analytics
- Business analysis
- Strategic Planning
- Collaboration
- Conflict resolution
- Critical Thinking
- Customer Service driven
- Best Practices
- Managing operations and efficiency
- Data analysis
Volunteer Work
WAFPA (Washington Fire Protection Association) Sept 2024-present
- Social Media Liasion
JCI Community College Partnership Program Grant Nov 2022-present
North Seattle Community College
- Build partnership with NSCC
CASA January 2017-2022
Friends of Alaska CASA, Anchorage, Alaska
- Court Appointed Special Advocate who is dedicated to speaking up for children who have been abused or neglected, in court, at school, and in the community. Active advocate who participates in court proceedings to ensure an outcome that is in the best interest for the child or children within a case
- As of March 2019, successfully found Permanency for a brother and sister who were in foster care
Alaska Warriors Hockey Volunteer March 2017-2019
Challenge Alaska, Anchorage, Alaska
- Assist in events to raise funds and awareness for the organization; Alaska Crafted, Eddies Backyard BBQ Raffle, MAC Center Mustang Hockey Association
Crossfit Overcome 2015-2017
Volunteer Assistant Coach, Challenge Alaska, Anchorage, Alaska
- Assist Head Coach with athletes who have physical, cognitive, and developmental disabilities to improve physical fitness, range of motion, and emotional and social growth
Professional References
Shyrel Mason
General Manager
Aramark
907-306-7571
Sheri is a former VP of Operations for Arctic Catering.
David Robbins MS MBA CIH CSP USCG 3rd Mate
HSE Regional Manager
CH2M Jacob's Engineering
631-662-2239
Dave is a former Executive team member and co-worker at Arctic Catering. His role was the Executive Director of HSE (Health, Safety, & Environment) and Procurement.
Kim Sanderson
Director of Operations
Denali (formerly Doyon) Universal Services
907-350-8597
Kim was my Supervisor while working at Doyon Universal Services.
Timeline
Inspection Manager & Program Manager
Johnson Controls
05.2023 - Current
Program Manager
Johnson Controls
07.2022 - 05.2023
Inspection Scheduler
Johnson Controls Fire Protection
12.2021 - 07.2022
Service and Inspection Coordinator
Johnson Controls
08.2019 - 12.2021
Operations Coordinator And Office Admininstrator
Arctic Catering & Support Services
09.2017 - 05.2019
Operations Coordinator
Doyon Universal Services
08.2015 - 08.2017
Site Coordinator
YMCA Anchorage
09.2013 - 09.2015
MBA - Finance
Washington State University
Bachelor of Arts - English
University Of Alaska Anchorage
Secondary Education
Wayne State University
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