Jessica Marchione
Liberty Hill,Texas
Summary
Observant Sales Representative skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
11
11
years of professional experience
Work History
Freelance Hair Stylist
Self Employed Services
05.2014 - 10.2023
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Styled hair, makeup and nails for customers for special events and occasions.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained a clean and organized work environment, adhering to sanitation guidelines for the safety of clients and colleagues alike.
- Consistently exceeded revenue targets through upselling additional services and products based on client''s needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed loyal following of clients by providing high-quality services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Cultivated interpersonal skills by building positive relationships with others.
Freelance Makeup Artist
Self Employed Services
01.2014 - 10.2023
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Answered phone calls and emails to schedule client appointments.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired look.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Sanitized makeup tools to avoid spread of infection.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Cashier
Met Foods
03.2013 - 06.2013
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Cosmetology -
Empire Beauty School
Astoria, NY06.2013
High School Diploma -
Christ The King Regional High School
Maspeth, NY06.2012
Skills
- Makeup Application
- Sales expertise
- Trend Awareness
- Color principles
- Brand Promotion
- Networking expertise
- Product Knowledge
- Attention to Detail
- Creative Thinking
- Sales Promotions
- Customer Buying Habits
- Appointment Scheduling
- Customer Service
- Detail-orientated
- Customer Education
- Styling Tools
- Creative vision
- Client satisfaction
- Cosmetology
Timeline
Freelance Hair Stylist
Self Employed Services
05.2014 - 10.2023
Freelance Makeup Artist
Self Employed Services
01.2014 - 10.2023
Cashier
Met Foods
03.2013 - 06.2013
Cosmetology -
Empire Beauty School
High School Diploma -
Christ The King Regional High School