Jessica Marcos
Long Beach,CA
Summary
Competent gaming professional with expertise in dealing California Games and Third Party Proposition duties, including supervisory roles. Excellent eye for cheating behaviors and mastery of game rules and variation. Engaged and friendly customer service style.
Overview
11
11
years of professional experience
Work History
California Games Casino Dealer
Hollywood Park Casino
Inglewood, California
10.2022 - 09.2024
- Managed player interactions to ensure a positive gaming experience.
- Monitored gameplay for compliance with casino rules and regulations.
- Conducted cash transactions and handled chips efficiently.
- Dealt a variety of card games including various forms of Blackjack, Three Card Poker, Ultimate Texas Hold’em, Mississippi Stud, Two Way Poker, Pan 9, Baccarat and Pai Gow Poker.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained game integrity by verifying accuracy of collection and payouts, ensuring adherence to casino rules.
Dual Rate Table Games Dealer & Floorperson
Commerce Casino & Hotel
Commerce, California
01.2018 - 01.2020
- Dealer various table games to provide engaging player experiences.
- Ensure compliance with gaming regulations and internal policies during play.
- Manage game flow and maintain accurate chip counts throughout sessions.
- Interact with players to create a welcoming and friendly atmosphere.
- Monitor player behavior to identify potential issues or disputes promptly.
- Collaborate with floor supervisors to enhance operational efficiency during peak hours.
- Handle cash transactions accurately while maintaining security protocols in the casino environment.
- Followed security protocols to ensure safekeeping of cash deposits at tables.
- Reported any suspicious activities to supervisor immediately.
- Maintained game integrity by verifying chips and card decks used in play.
Third Party Proposition Player Lead
Blackstone Gaming
Long Beach, California
10.2013 - 11.2017
- Engaged with players to enhance gaming experience and ensure satisfaction.
- Monitored game operations to maintain compliance with regulations and standards.
- Collaborated with team members to optimize service delivery during gaming events.
- Assisted in training new staff on operational procedures and customer interactions.
- Analyzed player feedback to identify areas for improvement in service quality.
- Monitored player behavior to ensure compliance with house rules.
- Interacted with customers in a friendly and courteous manner.
- Attended mandatory training sessions related to new regulations or procedures affecting third-party proposition players.
- Provided feedback to casino management regarding customer service issues or concerns.
- Managed podium bank and documented shift details.
Education
Certification Of Completion - Casino Dealer School
Millennium
Skills
- Card dealing
- Game rule enforcement
- Cash handling
- Player interaction
- Game integrity verification
- Operational compliance
- Conflict resolution
- Training and mentorship
- Attention to detail
- Effective communication
- Problem solving
- Surveillance awareness
- Time management
- Chip handling proficiency
- Excellent customer service
- Reliability and punctuality
- Cash handling experience
Timeline
California Games Casino Dealer
Hollywood Park Casino
10.2022 - 09.2024
Dual Rate Table Games Dealer & Floorperson
Commerce Casino & Hotel
01.2018 - 01.2020
Third Party Proposition Player Lead
Blackstone Gaming
10.2013 - 11.2017
Certification Of Completion - Casino Dealer School
Millennium