Jessica Marcum
Williamsburg,KY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Facial Recognition
Kentucky Consular Center
Williamsburg, KY
05.2022 - 05.2025
- Utilized advanced technology systems such as facial recognition software in order to identify individuals entering the country.
- Assisted in the selection of wigs, hairpieces, false eyelashes, and facial prosthetics when required.
- Learned advanced barbering skills such as beard trims and shaping facial hair styles.
Cashier
Hardee's Restaurant
Williamsburg , KY
02.2022 - 05.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated the cash register efficiently and accurately, and processed payments by cash, credit card, and gift card.
Delivery Driver
Advanced Auto Parts
Williamsburg, KY
11.2021 - 01.2022
- Verified accuracy of items loaded onto truck against shipping documents.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Customer Service Representative
Computer World Services
Williamsburg , KY
10.2020 - 11.2021
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed positive relationships with customers through friendly interactions.
Call Center Representative
Maximus
Williamsburg, KY
11.2019 - 10.2020
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained detailed records of customer interactions and transactions for future reference.
- Provided services include enrolling customers in plans, updating the plans, and attending to customers during face-to-face or phone conversations.
Customer Service Representative
Senture
Williamsburg, KY
01.2019 - 01.2020
- Answered customer inquiries via phone.
- Met deadlines while adhering to DOT regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
McDonald's Restaurant
Williamsburg, KY
07.2017 - 12.2018
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card.
Concessions Worker
Kentucky Splash Waterpark & Campground
Williamsburg, KY
05.2014 - 08.2014
- Stocked concession stands with supplies and food items.
- Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
- Ensured compliance with health and safety regulations.
Education
High School Diploma -
Lynn Camp High
Corbin, KY05-2017
Skills
- Customer service
- Inbound and outbound calling
- Scheduling
- Computer skills
Timeline
Facial Recognition
Kentucky Consular Center
05.2022 - 05.2025
Cashier
Hardee's Restaurant
02.2022 - 05.2022
Delivery Driver
Advanced Auto Parts
11.2021 - 01.2022
Customer Service Representative
Computer World Services
10.2020 - 11.2021
Call Center Representative
Maximus
11.2019 - 10.2020
Customer Service Representative
Senture
01.2019 - 01.2020
Cashier
McDonald's Restaurant
07.2017 - 12.2018
Concessions Worker
Kentucky Splash Waterpark & Campground
05.2014 - 08.2014
High School Diploma -
Lynn Camp High