Jessica Margetich

sticky.io is a full-stack subscription commerce platform built for online business, specializing in flexible, recurrent billing solutions.

• Drove 14% YoY revenue growth by renegotiating partner agreements, establishing new partnerships, and launching new service offerings, resulting in a 100% increase in partner-generated revenue and a 23% increase in services revenue.
• Achieved a 9% reduction in COGS by refocusing the product mix around higher-margin revenue streams, while boosting customer loyalty with a 74% increase in NPS by addressing detractor concerns and reducing detractors by 36%.
• Managed P&L for the $44M business, driving cross-company transparency and accountability through the development of a comprehensive financial plan, pricing strategy, and revenue forecast aligned with market trends, prospect portfolio, and product roadmap.
• Unified the executive team and Board around a 5-year vision and facilitated monthly executive business reviews to assess performance, analyze customer feedback, and ensure alignment.

• Oversaw the Product budget, accounting for ~40% of total operating expenses, while shaping company-wide strategic priorities, acquisitions, and partnership decisions.
• Established and led the Product and UX functions, managing an organization of 10+ employees in roles from Product Owner to Principal PM, UI Design, and Technical Ops; fostered a high-performance culture through trust-building, upskilling, and individually curated development plans.
• Forged strategic partnerships with Verifi and Chargeback Hero to strengthen complementary product capabilities and market position.
• Ensured continuous alignment by communicating company strategy, summarized advancements toward goals, and celebrating 'wins' in monthly all-hands and quarterly Board meetings.

• Led Walmart’s Last Mile Delivery Experience Product vertical, defining end-to-end journeys for associates, drivers, and customers; including the pilot of GoLocal, Walmart’s ‘Delivery as a Service’ platform, in strategic partnerships with Home Depot and Sam’s Club (as featured in TechCrunch).
• Recruited and developed 12 high-performing Senior Product Managers and scaled 0-1 solutions across web, mobile, and ~5,000 physical stores; GTM efforts were coordinated across 15+ cross-functional teams.

• Propelled eCommerce revenue growth through initiatives that each generated between $40M and $650M annually, including the launch of Express Delivery in 2020 (featured in Business Insider) and rapid-response strategies that supported ~82M U.S. households during COVID-19.
• Led consumer behavior experiments with Coca-Cola and Mars and prioritized high-impact cross-channel initiatives using competitive, consumer, and industry insights.

• Led a $4.6M budget and strategic partnerships with organizations including Blavity and Anita Borg to advance equity and representation in STEM, while chairing executive reviews to align funding support across four CTO organizations.
• Reinvigorated the Strivr partnership to develop immersive VR modules that strengthened senior leadership’s awareness of unconscious bias, and founded a community of 200+ technical women to foster mentorship and cross-company connection.

• Streamlined change management and incident management processes, reducing deployment lead time from 10 days to 1 day, cutting production backouts by 80%, and improving SLAs from 5 days to 2 hours, while increasing deployment frequency from 2 to 12 times per month.
• Led 86 associate and vendor resources across California, Arkansas, Bangalore, and Chennai; driving production deployments, issue remediation, and fostering cultural growth, process efficiency, and inter-program communication.

The IT Rotation Program exposes associates to three technical areas over a one year term: Health and Wellness Service Operations (Walmart Pharmacy), HIPAA Compliance (Walmart Pharmacy), Member Analytics (Sam's Club).

Designed and implemented a new SAP change request process across Walmart U.S. and Walmart China in three months; promoting compliance adherence, encouraging cross-team communication, optimizing process and resource efficiencies, and enhancing reporting capabilities.