JESSICA MARIE PORTILLO
Deming,NM
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals and families. Proactive and resourceful with strong knowledge of community resources. Strong Communicator with a passion for helping individuals and families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Educator
Luna County Parents as Teachers
04.2023 - Current
- Documented child/parent progress in confidential files
- Performed child/parent assessments and develop goals
- Provided clients with recommendations to community resources
- Provided clients with recommendations to community resources
- Engaged families in beneficial activities targeted at improving bonds and interactions
- Provide families with information on car seat safety by holding car seat classes monthly
- Organize Group Connection meetings with co-workers for families enrolled in program
- Enter client data information into data system
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Built relationships and communicated with parents to provide best learning environment for children
- Made recommendations and referrals to aid clients in locating proper therapeutic services
- Maintained current assessments of families and children and prepared daily portfolios
- Coordinated resources and program referrals to support family needs
- Developed and maintained relationships with community organizations and agencies
- Recruited families and built positive relationships with parents in order to support parenting roles
- Chose materials and developed lesson plans to enhance skills for individual students
Community Health Worker
Ben Archer Health Center
12.2021 - 03.2023
- Documented child/parent progress in confidential files
- Performed child/parent assessments and develop goals
- Provided clients with recommendations to community resources
- Provided clients with recommendations to community resources
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs
- Educated clients on parent’s roles with focus on skill development and guiding children through nurturing parenting
- Engaged families in beneficial activities targeted at improving bonds and interactions
- Interviewed individuals and families to assess needs and provide informational resources
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Interviewed applicants and explained scope of different available benefits
- Enter client data information into data system
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources
Family Services Coordinator
Amplified Therapy
05.2020 - 11.2020
- Provide families with list of community resources available for their needs
- Meet with families who were referred to our office for early childhood services
- Schedule and conduct transition conferences for children who are going to enter public and private school
- Update service plans as needed with services being provided to child
- Meet with family and service providers for 6 month and Annual Reviews
- Assist families with obtaining community resources
- Help recruit and enroll eligible families into program
- Worked with clients to develop individualized service plans focused on each client's strengths and needs
- Schedule and conduct case staffing's with all team members involved in clients care
- Administered case management for children to provide counseling and formulate treatment plans to determine long-term placement
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation
Cashier
Wal-Mart Supercenter
08.2019 - 05.2020
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at start of each shift and balanced drawer at end of each shift
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Answered questions regarding products
- Collected payment for customer purchases
- Solved complaints by customers and issued credits for returned merchandise
- Recognized for providing efficient service with high degree of accuracy
- Monitored self-checkout systems and provided assistance or intervention where required
- Restocked and organized merchandise in front lanes
- Checked identification for proof-of-age for alcohol and tobacco sales.
Corrections Case Manager
Border Area Mental Health Services, Juvenile Community
08.2015 - 10.2019
- Assisted families and clients in understanding probationary agreement
- Kept work area organized and clutter-free
- Schedule and conduct intake to discuss program and services provided for juveniles on formal probation
- Assist families in providing information on community resources that can help them
- Schedule and conduct parent groups
- Meet with probation officers monthly to discuss juveniles progress in program
- Ensure that client is meeting all goals set by probation officer and court
- Participate in Juvenile Drug Court by attending court as scheduled and meeting with team to discuss clients progress
- Monitor grades and attendance of each client Perform Life Skills Assessment
- Schedule and conducted groups with all youth such as Substance Abuse Groups, Girls Circle, Boy's Council, Life Skills Groups
- Assist families in applying for Medicaid, SNAP and other state benefits that could benefit their household
- Teach juvenile clients new life skills that could help them in their daily life
- Assist client in applying for work by helping them fill out applications and ensure applications were turned in
- Assist client in getting re-enrolled in high school or GED classes.
Office Coordinator
Mimbres Memorial Outpatient Rehab
05.2011 - 08.2015
- Kept facility well-maintained by coordinating repairs, cosmetic updates, and office cleaning work
- Maintained office equipment and contacted vendors for maintenance and repair Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments for physical, occupational and speech therapy
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Inventoried office and medical supplies and placed orders to maintain adequate levels of different items
- Entered, verified, and updated patient information into systems
- Scanned and filed patient information into medical records
- Handled clerical tasks, including typing, filing, photocopying, and preparing letters
- Balanced drawers and managed petty cash usage
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Prepared for next day's patients by pulling charts and making confirmation calls, verifying health insurance benefits
- Processed requests for records from outside sources
- Greeted patients and families
- Obtained and relayed information and messages in timely manner
- Answered incoming calls and forwarded calls to appropriate destinations.
REGISTRATION CLERK
Mimbres Memorial Hospital
01.2010 - 05.2011
- Prepared for next day's patients by pulling charts and making confirmation calls
- Advised patient of any preparations required for scheduled procedures
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
- Verified patient demographic data, forms, and insurance information
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
- Interacted with insurers to verify coverage and collect payments
- Scanned reports, patient consent forms, and chart forms into patient record
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Answered telephones, distributed mail and faxes, and prepared patient files
- Balanced drawers and managed petty cash usage
- Greeted patients and families
- Entered, verified, and updated patient information into systems
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Handled clerical tasks, including typing, filing, photocopying
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
- Processed cancellations, changes or special requests promptly
Education
Bachelor of Applied Science - Criminal Justice
Western New Mexico University
Silver City, NM05.2015
Associates of Science - Criminal Justice
Deming High School
Deming, NM05.2002
High School Diploma -
Deming High School
Deming, NM05.2002
Skills
- Multi-line phone proficiency
- Customer Service
- Organization and Time Management
- Appointment Scheduling
- Medical Charting
- Client interviewing
- Community Networking
- Treatment planning
- Computer Skills
- Community Resources
- File management
- Family services
- Insurance Knowledge
- Paperwork Processing
- Medical Records Management
- Payment collection
Certification
- Notary Public
- Certified Community Health Worker
- CPR/First Aid Certified
Timeline
Educator
Luna County Parents as Teachers
04.2023 - Current
Community Health Worker
Ben Archer Health Center
12.2021 - 03.2023
Family Services Coordinator
Amplified Therapy
05.2020 - 11.2020
Cashier
Wal-Mart Supercenter
08.2019 - 05.2020
Corrections Case Manager
Border Area Mental Health Services, Juvenile Community
08.2015 - 10.2019
Office Coordinator
Mimbres Memorial Outpatient Rehab
05.2011 - 08.2015
REGISTRATION CLERK
Mimbres Memorial Hospital
01.2010 - 05.2011
Bachelor of Applied Science - Criminal Justice
Western New Mexico University
Associates of Science - Criminal Justice
Deming High School
High School Diploma -
Deming High School
- Notary Public
- Certified Community Health Worker
- CPR/First Aid Certified
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