Jessica Marion
Byesville,OH
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar General
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Barista
Starbucks
08.2019 - 11.2022
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Prioritized drink requests while managing interruptions
State Tested Nurse Aide
Altercare Of Ohio
01.2019 - 08.2019
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Team Leader
Quality Inn
05.2018 - 12.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Supervised team of 12 front desk agents and helped to resolve issues arising during shifts
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Provided exceptional service and assistance to guests upon check-in
- Provided services efficiently and with high level of accuracy
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Offered appropriate reservation options based on expected attendees when coordinating events
Administrative Secretary
Vortex Energy LLC
10.2016 - 12.2018
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed and mailed bills, contracts, policies, invoices and checks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Front Desk Supervisor
Garland Hotel
09.2016 - 05.2018
- Kept accounts in balance and ran daily reports to verify totals
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Planned coverage needs and organized services to support incoming special events
- Maintained transaction security by verifying payment cards against identification
- Greeted and welcomed new members, establishing and updating memberships to Choice Reward programs
Administrative Secretary
LJB Marketing LLC
01.2015 - 10.2016
- Produced highly accurate internal and external letters
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Gas Station Clerk
Marathon
06.2015 - 09.2016
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour
- Engendered customer loyalty by remembering personal preferences and allergy information
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Prioritized drink requests while managing interruptions
- Controlled line and crowd with quick, efficient service
- Facilitated sales of services and goods
- Checked customer identification for alcohol, cigarette, and lottery sales
- Maintained clean and orderly work station
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Waitress
Missy's Corner Cafe
03.2013 - 09.2015
- Cleaned indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Administrative Secretary
Big Sky Petroleum
05.2002 - 01.2015
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Produced highly accurate internal and external letters
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Communicated with customers via phone and email to respond to inquiries
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
Education
High School Diploma -
John Glenn High School
New Concord, OH4 2002
Skills
- Food preparation and safety
- Ordering procedures
- Soft selling
- Point of Sale
- sale knowledge
- Exceptional customer service
- Beverage preparation
- Self motivated
- Highly observant
- Friendly and outgoing
- Quick learner
- Cash handling
Timeline
Store Manager
Dollar General
11.2022 - Current
Barista
Starbucks
08.2019 - 11.2022
State Tested Nurse Aide
Altercare Of Ohio
01.2019 - 08.2019
Team Leader
Quality Inn
05.2018 - 12.2018
Administrative Secretary
Vortex Energy LLC
10.2016 - 12.2018
Front Desk Supervisor
Garland Hotel
09.2016 - 05.2018
Gas Station Clerk
Marathon
06.2015 - 09.2016
Administrative Secretary
LJB Marketing LLC
01.2015 - 10.2016
Waitress
Missy's Corner Cafe
03.2013 - 09.2015
Administrative Secretary
Big Sky Petroleum
05.2002 - 01.2015
High School Diploma -
John Glenn High School
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