Jessica MARKER
MI
Summary
Professional administrative expert with track record of delivering efficient office support and improving administrative processes. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Skilled in calendar management, communication handling, and office coordination, ensuring smooth operations and reliable support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Associate
Covenant Health Care
10.2024 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and submit documents.
- Maintained accurate records of staff members PTO and Cash Pay.
- Enhanced team productivity with effective communication and collaboration.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
Receptionist/Office Assistant
Medical Center Pediatrics
01.2021 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Nurse Assistant
Beaumont Health
08.2020 - 12.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
Receptionist/Office Assistant
Medical Center Pediatrics
06.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Assistant
Dr. Aqil Family Practice
05.2015 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Business
U of M Flint
11.2024
Associates Degree -
Delta College
01.2022
Skills
- Office procedures
- Scheduling appointments
- Maintaining records
- Records retention
- Meeting planning
- Confidentiality
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer relations and communications
- Organizational Management
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Timeline
Administrative Associate
Covenant Health Care
10.2024 - Current
Receptionist/Office Assistant
Medical Center Pediatrics
01.2021 - Current
Nurse Assistant
Beaumont Health
08.2020 - 12.2020
Receptionist/Office Assistant
Medical Center Pediatrics
06.2019 - 08.2020
Medical Assistant
Dr. Aqil Family Practice
05.2015 - 07.2018
Associates Degree -
Delta College
- Basic Life Support Certification (BLS)
Business
U of M Flint