Overview
Work History
Education
Skills
Timeline
Generic

Jessica Markin

Walkerton,IN

Overview

21
21
years of professional experience

Work History

Home Health Aide

Maxim Home Health Care
06.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Transported clients for medical and personal outings.
  • CPR certified.

Electronic Product Specialist

1st Source Bank
08.2022 - 11.2023
  • Continually expanded knowledge of the banks products.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Researched product's technical specifications and accurately communicated information.
  • Assisted with demonstrations for the banks products to showcase functionality.
  • Trained and provided coaching to team members twice a month.
  • Researched and identified solutions to technical problems.

Customer Service Representative

1st Source Bank
06.2016 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Implemented and developed customer service training processes.

Cook

St. Joesph County Jail
04.2015 - 04.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Catering Coordinator

Panera Bread
02.2005 - 08.2014
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Maximized quality assurance by completing frequent line checks.

Pizza Chef

Panera Bread
08.2002 - 02.2005
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Communicated with management on food inventory stock to request order placement.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Monitored food temperatures to meet quality and safety standards.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Operated ovens to cook food items.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Trained and assisted new kitchen staff members.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Education

High School Diploma -

Washington High School
South Bend, IN
06.2005

Skills

  • Care Plan Assessment
  • Patient Transportation
  • Meal Preparation

Timeline

Electronic Product Specialist

1st Source Bank
08.2022 - 11.2023

Home Health Aide

Maxim Home Health Care
06.2022 - Current

Customer Service Representative

1st Source Bank
06.2016 - 05.2022

Cook

St. Joesph County Jail
04.2015 - 04.2016

Catering Coordinator

Panera Bread
02.2005 - 08.2014

Pizza Chef

Panera Bread
08.2002 - 02.2005

High School Diploma -

Washington High School

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