Jessica Markwardt
Pflugerville,TX
Summary
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Amazon
Pflugerville, Texas
10.2020 - Current
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Loaded and unloaded shipments to ensure timely delivery processes.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Organized warehouse space for efficient storage of products.
- Collaborated with team members to streamline workflow and improve efficiency.
- Maintained cleanliness and safety standards throughout the warehouse environment.
Ramp Agent
Delta Global Services
Austin , Texas
01.2018 - 10.2020
- Coordinated with flight crews to facilitate on-time departures.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded baggage from aircraft, ensuring timely turnaround.
- Operated ground support equipment for aircraft servicing.
- Communicated with team members during busy operations to maintain workflow.
- Maintained cleanliness and organization of work areas.
- Followed safety procedures such as using reflective gear while working on the ramp.
Customer Service Representative
Telus International
Austin, Texas
09.2018 - 12.2018
- Handled high volumes of calls while maintaining professionalism and composure, contributing to positive customer experiences.
- Assisted customers with inquiries and product-related issues, ensuring timely resolution and satisfaction.
- Resolved complaints efficiently while maintaining positive customer relationships.
- Managed customer accounts and updated information in database systems to maintain accuracy and support service delivery.
Store Associate
The Home Depot Inc
Pflugerville, Texas
08.2010 - 10.2018
- Guided customers in product selection with tailored recommendations to meet their needs.
- Operated cash registers and processed customer transactions efficiently.
- Worked with team members to deliver exceptional customer service and improve overall shopping experience.
- Ensured store cleanliness and organized merchandise to create a welcoming shopping environment.
- Stocked inventory and ensured product availability on the sales floor.
- Trained new associates on store policies and procedures effectively.
Education
Associate of Science - General Studies Pre-Health Science
Austin Community College
Austin, Texas07-2026
Some College (No Degree) - Massage Therapy
Texas Healing Arts Institute
Austin, TexasSome College (No Degree) - General Studies
Austin Community College
Austin, TexasSkills
- Material handling
- Inventory management
- Warehouse optimization
- Logistics coordination
- Safety compliance
- Time management
- Team collaboration
- Problem solving
- Self-motivated
Affiliations
- Volunteer, Vacation Bible Study - St. Elizabeth's Catholic Church
- Volunteer, Kids Workshop - The Home Depot
- Swimming Instructor
- Volunteer, DEI Programs- Amazon
Timeline
Warehouse Worker
Amazon
10.2020 - Current
Customer Service Representative
Telus International
09.2018 - 12.2018
Ramp Agent
Delta Global Services
01.2018 - 10.2020
Store Associate
The Home Depot Inc
08.2010 - 10.2018
Associate of Science - General Studies Pre-Health Science
Austin Community College
Some College (No Degree) - Massage Therapy
Texas Healing Arts Institute
Some College (No Degree) - General Studies
Austin Community College