Jessica Marquez
Fort Worth ,TX
Summary
Dynamic professional with a proven track record in customer relationship management and computer skills, honed across roles at Trinity Bank, N.A., and Bank of America. Excelled in enhancing customer satisfaction and streamlining service solutions, demonstrating exceptional communication and multitasking abilities. Achieved a zero error rate in daily cash deposits and vault inventory, underscoring meticulous attention to detail. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Treasury Services Specialist, Banker, Teller
Trinity Bank, N.A.
Fort Worth, TX
05.2017 - Current
- Identified customer needs and provided appropriate solutions to meet their requirements to the best of my ability.
- Assisted in recent online banking conversion and worked with business customers who utilize Treasury Services products.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed and maintained strong relationships with customers.
- Maintained up-to-date knowledge of company's products and services portfolio.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Implemented troubleshooting techniques to resolve issue.
- Provided guidance and training on proper use of products and services as needed by customers.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, maintain accounts and open new accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Researched discrepancies between bank records and customer accounts.
- Researched and resolved open items and deposit issues.
- Transmitted orders to supply cash to meet daily needs.
- Assisted customers by answering banking questions and recommending solutions.
- Counted currency and coins to prepare for deposit or shipment to the Federal Reserve Bank.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Modified, opened and closed customer accounts.
- Trained new employees on banking products, services, and compliance standards.
- Assisted with onboarding new employees by training them on banking procedures.
Teller
Bank of America
Fort Worth, TX
11.2013 - 04.2017
- Trained employees on cash drawer operation.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Adhered to financial services security and audit procedures.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Delivered exceptional service to customers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Balanced daily cash deposits and vault inventory.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Answered customer inquiries regarding bank products and services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained confidentiality of bank records and client information.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Cashier, Server
Buffalo Wild Wings
Fort Worth, TX
11.2008 - 11.2013
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly areas by sanitizing customer waiting area, emptying trash cans, and answering phone calls and taking call-in orders.
- Trained new team members in cash register operation and customer services.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Arlington Heights HS
Fort Worth05-2005
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Customer support
- Excellent communication
- Customer relationship management
- Computer skills
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Product training
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Treasury Services Specialist, Banker, Teller
Trinity Bank, N.A.
05.2017 - Current
Teller
Bank of America
11.2013 - 04.2017
Cashier, Server
Buffalo Wild Wings
11.2008 - 11.2013
High School Diploma -
Arlington Heights HS
Some College (No Degree) -
Tarrant County College
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