Jessica Marquez
Boston,MA
Summary
Dynamic Department Supervisor at The Home Depot with proven leadership skills and a strong focus on customer service. Enhanced team productivity through effective task delegation and training, achieving consistent on-time project completion. Skilled in problem resolution and workplace safety, fostering a positive environment that promotes continuous improvement and employee development.
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot 2667
Somerville, MA
11.2023 - Current
- Assisted in daily operations to ensure efficient workflow and adherence to safety protocols.
- Supported team members by learning core tasks and operational procedures quickly.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Collaborated with supervisors to identify process improvements for enhanced productivity.
- Engaged in training sessions to develop skills in relevant tools and systems used on the floor.
- Adapted swiftly to changing priorities, ensuring smooth transitions during peak times.
- Observed experienced staff to gain insights into best practices for operational efficiency.
- Documented daily activities and reported issues promptly for timely resolution by management.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 30-35 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assistant Manager
Henley DBA Valvoline
Watertown, Lynn, Everett, And Somerville MA
07.2012 - 11.2023
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to develop and implement process improvements for service delivery.
- Coordinated staff schedules, ensuring optimal coverage during peak hours to enhance productivity.
- Maintained accurate inventory records, facilitating timely replenishment and reducing stock discrepancies.
- Utilized point-of-sale systems effectively for transaction processing and sales reporting accuracy.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree -
Katherine Gibbs
Boston, MA01-2001
GED -
Hyde Park Municipal
Hyde Park, MA01-1997
Skills
- Customer service
- Problem resolution
- Workplace safety
- Time management
- Leadership skills
- Sales strategy
- Task delegation
- Team building
- Verbal and written communication
- Adaptability and flexibility
- Conflict de-escalation
- Scheduling
- Decisiveness
Accomplishments
- Received Presidents Award from Northern Division President.
Certification
A/C Certified
Top Gun Certification
Myers-Briggs Certification
Timeline
Department Supervisor
The Home Depot 2667
11.2023 - Current
Assistant Manager
Henley DBA Valvoline
07.2012 - 11.2023
No Degree -
Katherine Gibbs
GED -
Hyde Park Municipal