Jessica Marrero
East Stroudsburg,Pennsylvania
Summary
Dynamic Medical Assistant with a proven track record at NYU Langone-Lutheran Medical Center, showcasing expertise in patient-focused care and medical terminology proficiency. Skilled in both phlebotomy and creating compassionate patient environments, significantly enhancing patient cooperation and outcomes. Fluent in English/Spanish, adept at clinical documentation, and committed to maintaining confidentiality, embodying a reliable and adaptable team player.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant
NYU Langone-Lutheran Medical Center
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
St. Lukes University Health Network
10.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
Assistant Office Manager
KMB Plumbing & Electrical
06.2019 - 10.2021
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
A.A.S -General Studies - Sonography
Northampton Community College
Bethlehem, PA05.2021
Diploma - Medical Assistant
Travel,Tourism And Health Careers
NYC, NY05.1997
Skills
- Check-in coordination
- Phlebotomy
- Intake control
- Patient-focused care
- Analytical decision-making skills
- Diagnostic support
- Reliable team player
- Simple dressings
- Medical terminology knowledge
- EKG administration
- Monitoring patient progress
- Lab equipment setup
- OB/GYN procedures
- Chronic disease management
- Adaptable
- Clinical operations
- Patient management
- Medical transcription
- Patient flow management
- Electrocardiographic rhythm recognition
- EKG set up and monitoring
- Medical terminologies
- Communicating with patient families
- Laboratory maintenance
- Fluent in English/Spanish
- Maintaining confidentiality
- Medical terminology proficiency
- Restocking lab supplies
- Medical procedures
- Specimens collection and processing
- Immunization administration
- Patient assessments and care
- Sterilization techniques
- Venipuncture and phlebotomy
- Diagnostic equipment expertise
- Calm and level-headed under duress
- Human anatomy and physiology
- Health screening coordination
- Patient triage
- Medical terminology in Spanish
- Quick problem solver
- Specimen labeling
- Clinical applications
- Medical records management
- Clinical documentation
- Medical records confidentiality
- Conversant in English/Spanish
- Certified in basic life support (BLS)
- First aid
- Suture removal
- CPR
- Vital sign monitoring
- Electronic health records
- Electronic medical records
Accomplishments
Honors
- The National Society of Leadership and Success May 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Enjoy hiking, crocheting, and baking
Timeline
Medical Assistant
St. Lukes University Health Network
10.2021 - Current
Assistant Office Manager
KMB Plumbing & Electrical
06.2019 - 10.2021
Medical Assistant
NYU Langone-Lutheran Medical Center
A.A.S -General Studies - Sonography
Northampton Community College
Diploma - Medical Assistant
Travel,Tourism And Health Careers
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