Jessica Marro
Claremont,NH
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge efficiently and applying it to achieve results. Committed to continuous learning and effectively managing change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
City Of Claremont
Claremont, NH
10.2014 - Current
- Prioritized responses to public emergency and non-emergent calls for police, fire, and EMS dispatch.
- Tracked data in real-time to enhance operational efficiency.
- Created detailed logs of all incoming calls, messages, and radio transmissions.
- Monitored emergency radio traffic and phone conversations to identify potential threats.
- Maintained updated knowledge of technology, protocols, and procedures in emergency communications.
- Developed training materials for new employees on communication procedures and protocols.
- Ensured compliance with laws, regulations, policies, and procedures in emergency operations.
Human Resources Manager
Healthy Connections
Claremont, NH
01.2023 - 10.2023
- Organized orientation sessions for new hires, delivering comprehensive onboarding information.
- Ensured compliance with federal, state, and local employment laws.
- Evaluated HR processes, recommending changes to enhance efficiency.
- Created job postings, tracked applicants, and maintained an applicant database.
- Identified and screened potential employees through structured interviews.
- Reviewed timesheets for accuracy before payroll processing.
- Resolved complex payroll issues efficiently and promptly.
- Managed employee scheduling operations, approving time off requests and facilitating shift swaps.
Education
Bachelor of Science - Human Resources Management
University of New Hampshire
NH05-2025
Associate of Arts -
University of New Hampshire
NH12-2022
Skills
- Onboarding and recruitment strategies
- Regulatory compliance
- Conflict resolution
- Time management
- Adaptability
- Decision making
- Multitasking
- Schedule management expertise
- Payroll processing
Certification
- Public Safety Telecommunicator
- Communications Training Officer
- CPR
Timeline
Human Resources Manager
Healthy Connections
01.2023 - 10.2023
Emergency Communications Specialist
City Of Claremont
10.2014 - Current
Bachelor of Science - Human Resources Management
University of New Hampshire
Associate of Arts -
University of New Hampshire
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