JESSICA MARRO
CLAREMONT,NH
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Communications/Records Manager
City of Claremont
Claremont, NH
02.2026 - Current
- Managed records retention schedules and ensured compliance with regulatory requirements.
- Developed and implemented efficient filing systems to enhance document retrieval processes.
- Oversaw digitization projects, converting physical records into electronic formats for easier access.
- Streamlined records retrieval processes, reducing time spent searching for information.
- Facilitated communication between senior management and staff related to new policy implementation or updates.
- Accomplished multiple tasks within established timeframes.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Developed training programs to enhance staff performance and operational knowledge.
HR/Payroll Specialist
Hannaford Supermarket
Claremont, NH
06.2025 - 04.2026
- Process payroll calculations for hourly and salaried employees, ensuring accuracy and compliance with regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Facilitated onboarding programs that integrated new hires into company culture and operational procedures seamlessly.
- Conducted comprehensive interviews and assessments to evaluate candidate qualifications effectively.
Communication Specialist
City Of Claremont
Claremont, NH
10.2014 - 02.2026
- Communication liaisons responsible for organization calls and communicating between police units on the road.
- Receiving emergency and nonemergency calls, monitoring cameras, keeping records and updating records, dispatching appropriate units.
- Dispatch for Police Fire and EMS
- Ability to work in a fast paced environment, multi-tasking and, dependability
- Handling confidential materials, such as criminal histories.
Shift Manager
McDonalds
Claremont, NH
06.2012 - 04.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cashout and deposits
- Scheduling
Education
Bachelor of Science - Human Resources Management
University of New Hampshire
Durham, NH05-2025
Skills
- Flexible and Adaptable
- Conflict Resolution
- Prioritizing Situations
- Radio Frequencies Monitoring
- Critical Thinking
- Documentation and Recordkeeping
- Prioritizing Effectively
- Computer Skills
- Crisis Management
Certification
- Certified Public Safety Telecommunicator 1, APCO - February 18, 2025
- Certified Communications Training Officer, 6th ED., APCO - May 6, 2025
- High Performance Collabortaion: Leadership, Teamwork, and Navigation, 14 Hour Course, Northwestern University - September 16, 2024
- Inspiring and Motivating Others, 16 Hour Course, University of Michigan - October 7, 2024
Timeline
Communications/Records Manager
City of Claremont
02.2026 - Current
HR/Payroll Specialist
Hannaford Supermarket
06.2025 - 04.2026
Communication Specialist
City Of Claremont
10.2014 - 02.2026
Shift Manager
McDonalds
06.2012 - 04.2015
Bachelor of Science - Human Resources Management
University of New Hampshire