Jessica Marshall
Ashland,Ohio
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
24
24
years of professional experience
Work History
Supervisor of Revenue Cycle
University Hospitals of Cleveland
Ashland, Ohio
07.2022 - Current
- Analyzed data from various sources to support decision making within the revenue cycle process.
- Processed cash, check, and credit card payments on patient accounts.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints regarding billing issues in a timely manner.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Boosted team productivity and success by establishing strong and trusted connections.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
- Trained new staff members on billing systems and software applications.
Central Scheduling Specialist
University Hospitals of Cleveland
Ashland, Ohio
06.2021 - 07.2022
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered phone calls and took messages for staff members.
- Prevented double bookings and set aside appropriate time in between appointments.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Filed appointment documents and organized clerical supplies.
- Instructed patients regarding how to prepare for appointments.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Created, updated, and managed schedules for multiple providers across various departments.
- Reviewed physician orders for accuracy prior to entering into the system.
- Communicated with patients with compassion while keeping medical information private.
- Maintained accurate records of patient demographics, insurance information, and appointment data in the database system.
- Adjusted appointments according to priority and tracked appointment durations.
Certified Patient Access Representative
University Hospitals of Cleveland
Ashland , OH
11.2000 - 06.2021
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained informed consent and payment documentation from patients and filed in system.
- Educated patients on payment options available based on their specific financial circumstances.
- Served as a liaison between patients and families and other departments within the hospital system.
- Reviewed medical records for accuracy and completeness in accordance with established policies and procedures.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Documented patient counters in hospital system and initiated follow-up actions.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Maintained accurate patient information in the electronic health record system.
Education
High School Diploma -
Ashland Sr High School
Ashland, OH06-1999
Skills
- Healthcare compliance
- Insurance coordination
- Denial resolution
- Insurance verification
- Patient registration
- Claims management
- Patient account management
- HIPAA
- Collections management
Timeline
Supervisor of Revenue Cycle
University Hospitals of Cleveland
07.2022 - Current
Central Scheduling Specialist
University Hospitals of Cleveland
06.2021 - 07.2022
Certified Patient Access Representative
University Hospitals of Cleveland
11.2000 - 06.2021
High School Diploma -
Ashland Sr High School
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