Jessica Marshall
Pickerington,Ohio
Summary
With a proven track record at United Health Group: Optum, I excel in leveraging analytical thinking and compassionate care to enhance clinical practices and patient outcomes. Skilled in rapid assessment and mentoring, my approach has significantly improved compliance and staff performance, demonstrating a commitment to excellence in healthcare.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Quality Nurse Auditor
United Health Group: Optum
03.2023 - Current
- Identified areas of improvement in clinical practice through data analysis.
- Monitored compliance with applicable laws, regulations, standards, policies, and procedures.
- Provided feedback to staff nurses regarding their performance based on audit results.
- Facilitated educational sessions on best practices related to nursing audits.
- Mentored junior team members and managed employee relationships.
Registered Nurse (Blood and Bone Marrow Transplant Unit)
The James Cancer Center
Columbus, Ohio
03.2016 - 12.2024
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Performed routine laboratory tests, such as complete blood counts, chemistry screens, and immunology profiles.
- Developed individualized education plans based on each patient's needs that included information about medications, nutrition requirements, infection control measures.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Nurse Care Manager
Landmark Health Organization
Hilliard, Ohio
01.2020 - 03.2023
- Collaborated with a multidisciplinary team including physician assistants, nurse practitioners and social workers to provide comprehensive healthcare solutions for patients.
- Developed individualized plans of care based on patient needs, preferences and goals of treatment.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.
Education
Master of Nursing Education -
Chamberlain College of Nursing
Columbus, Ohio02.2022
Bachelor of Science - Nursing
Chamberlain College of Nursing
Columbus, Ohio12.2016
Bachelor of Arts - Psychology
Miami University
Oxford, Ohio06.2007
Skills
- Time management efficiency
- Analytical and critical thinking
- Great interpersonal skills
- Clinical judgment
- Compassionate care
- CPR expertise
- Triage
- Rapid assessment
Certification
- Oncology Certified Nurse (OCN), #566884.
- Complex Case Management, #4261473.
- Registered Nurse Licensure (Active), #423159.
Volunteer
Volunteer Nurse at Vineyard Church (Triage and Discharge Planning) (June 2017 - Current)
Serves those within community withou medical isurance.
Timeline
Senior Quality Nurse Auditor
United Health Group: Optum
03.2023 - Current
Nurse Care Manager
Landmark Health Organization
01.2020 - 03.2023
Registered Nurse (Blood and Bone Marrow Transplant Unit)
The James Cancer Center
03.2016 - 12.2024
Master of Nursing Education -
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Bachelor of Arts - Psychology
Miami University
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