Jessica Marshall
Charlotte,NC
Summary
Seasoned Customer Service Supervisor with 16 years of experience in team leadership, policy implementation, and issue resolution. Expert in mentoring staff, optimizing service processes, and managing customer disputes to ensure satisfaction. Seeking to leverage supervisory skills and a track record of continuous improvement in a Customer Service Supervisor role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bus Driver
CMS Transportation
Charlotte, NC
01.2025 - Current
- Operated transit vehicles safely, ensuring adherence to traffic laws and regulations.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Provided exceptional customer service by assisting passengers with inquiries and addressing concerns.
- Maintained accurate logs of routes, mileage, and passenger counts for reporting purposes.
- Resolved conflicts effectively, promoting a positive atmosphere for passengers during commutes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Customer Service Supervisor
USPS
Charlotte, NC
04.2016 - 09.2025
- Oversee and instruct customer service teams to ensure delivery of superior support.
- Mentor junior representatives to foster ongoing enhancements in service delivery.
- Establish policies for efficient handling of communications, complaints, returns, and refunds.
- Address and resolve advanced customer conflicts to maintain satisfaction and relationships.
Supply Specialist/ Generator Mechanic
United States Army Reserves
Fort Gordon / Augusta, GA
10.2008 - 10.2019
- Managed distribution of supplies and equipment, maintaining optimal inventory levels and compliance with regulatory standards.
- Conducted thorough inspections and maintenance of power generation equipment, preserving operational readiness and equipment longevity.
- Implemented systematic tracking and documentation for materials handling, improving logistical efficiency.
- Performed diagnostic and repair procedures on electrical generators, ensuring consistent power supply for operations.
- Collaborated with teams to enhance logistical operations, including transportation and supply management, contributing to mission success.
- Trained and supervised junior personnel in supply management and maintenance techniques, promoting knowledge-sharing and professionalism.
- Developed and maintained records of equipment performance and maintenance, aiding in strategic planning and resource management.
- Maintained strict adherence to safety protocols when handling hazardous materials and machinery, reducing risk of injury and damage.
Assistant Manager
AutoZone Parts
Charlotte, NC
02.2014 - 03.2016
- Guided team members in daily operations, ensuring successful completion of projects and tasks.
- Evaluated employee performance to identify professional development opportunities.
- Oversaw attendance and timekeeping, enforcing compliance with safety standards and organizational policies.
Education
No Degree - CDL School
CL CDL School
Charlotte, NCAssociate of Science - General Studies
Georgia Medical College
Augusta, GA05.2008
Diploma - General Studies
Burke High School
Waynesboro, GA05.2003
Skills
- Regulatory compliance
- Scheduling coordination
- Onboarding training
- Leadership development
- Conflict resolution
- Staff management
- Shift planning
- Effective communication
- Performance evaluation
- Time optimization
- Leadership
- Team Building
Certification
- Real estate investor
- Light residential construction projects
- Some electrical knowledge with 9 years of military service as a power generator mechanic
- CDL school and I obtain a class A license.
Timeline
Bus Driver
CMS Transportation
01.2025 - Current
Customer Service Supervisor
USPS
04.2016 - 09.2025
Assistant Manager
AutoZone Parts
02.2014 - 03.2016
Supply Specialist/ Generator Mechanic
United States Army Reserves
10.2008 - 10.2019
Associate of Science - General Studies
Georgia Medical College
Diploma - General Studies
Burke High School
No Degree - CDL School
CL CDL School