Jessica Marshall

Dealing an accurate game, while maintaining great customer service.

Instructed new players on the rules of the games.

Dealing different casino games to all players.

Developed great customer service skills thru meeting many new players from all walks of life.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.

• Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
• Addressed guest inquiries and concerns promptly, enhancing overall customer satisfaction levels.
• Trained new hosts on company policies, customer service standards, and operational procedures.
• Developed strong relationships with regular patrons to enhance loyalty and repeat visits.
• Answered customer questions about hours, seating, and menu information.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.