Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Martin

Arnaudville,LA

Summary

Proven achiever with extensive experience at Lowes, adept in stock management and customer service excellence. Leveraged computer skills and attention to detail to enhance operational efficiency and customer satisfaction. Demonstrated power equipment proficiency and exceptional multitasking abilities, contributing to significant process improvements and execution strategies.

Overview

19
19
years of professional experience

Work History

Merchandising Service Associate

Lowes
11.2012 - Current
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Unloaded, loaded, and stocked merchandise.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
  • Boosted sales through effective cross-merchandising techniques and strategies.
  • Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept aisles clear and clean while performing resets and service to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Improved warehouse efficiency by skillfully operating narrow aisle reach truck, order picker and forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Student Worker

Department of Health and Hospitals
01.2011 - 01.2012
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Enhanced data accuracy by meticulously reviewing and validating information entered into the system.
  • Used Excel to compile data, yielding actionable insights for the company.
  • Improved inventory accuracy by conducting regular audits

Kitchen Staff Member

Pizza Village
10.2005 - 12.2010
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Education

High School Diploma -

Baton Rouge Community College
Baton Rouge, LA

Skills

Stock management proficiency

Customer service excellence

Multitasking and Organization

Computer Skills

Attention to Detail

Forklift Operation

Reach Truck Operation

Order Picker Operator

Pallet jack proficiency

Timeline

Merchandising Service Associate

Lowes
11.2012 - Current

Student Worker

Department of Health and Hospitals
01.2011 - 01.2012

Kitchen Staff Member

Pizza Village
10.2005 - 12.2010

High School Diploma -

Baton Rouge Community College

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Jessica Martin