Jessica Martin
Raleigh,NC
Summary
Results-driven professional with comprehensive experience in client intake coordination and life skills training. Proven ability to streamline processes, enhance client documentation, and facilitate multidisciplinary collaboration, leading to improved patient satisfaction and care efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Life Skills Trainer
Learning Services
Raleigh, NC
06.2025 - Current
- Developed individualized life skills plans to enhance client independence and personal growth.
- Facilitated group workshops focused on communication, problem-solving, and decision-making skills.
- Collaborated with multidisciplinary teams to assess client needs and track progress effectively.
- Implemented behavioral strategies to support clients in overcoming daily challenges and obstacles.
- Implemented process improvements that enhanced patient satisfaction and care efficiency.
- Assisted nursing staff with daily patient care, ensuring comfort and safety.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Intake Manager
SouthLight Healthcare
Raleigh, NC
03.2023 - Current
- Coordinated intake assessments for new clients, ensuring timely processing of applications.
- Streamlined scheduling processes for client appointments, enhancing operational efficiency.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Maintained accurate client records in electronic health record systems, supporting compliance and data integrity.
- Trained new staff on intake procedures and system navigation, promoting team effectiveness and knowledge sharing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.
Patient Care Assistant
Triangle Springs
Raleigh, NC
09.2019 - 03.2023
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored patient vital signs, ensuring timely reporting of changes to nursing staff.
- Maintained accurate patient records using electronic health record systems, enhancing data accessibility.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Trained and mentored new staff on best practices in patient care and safety protocols.
- Implemented infection control procedures, contributing to a safe healthcare environment for patients and staff.
- Facilitated communication between patients and families regarding care plans and treatment options.
- Evaluated patient progress regularly, adjusting care strategies in collaboration with healthcare providers.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Direct Support Professional
Hilltop Home
Raleigh, NC
05.2016 - 03.2019
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Developed personalized care plans in collaboration with interdisciplinary teams to meet individual needs.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive care delivery.
- Trained new staff on best practices for client support and emergency response procedures.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
GED -
Wake Technical Community College
Raleigh, NCSkills
- Problem-solving skills
- Kitchen safety
- Self-awareness
- Client documentation
- Meal preparation
- Goal setting
- Assertiveness
- Case note documentation
- Organization
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Certification
- CPR/First Aide
- CPI
Timeline
Life Skills Trainer
Learning Services
06.2025 - Current
Intake Manager
SouthLight Healthcare
03.2023 - Current
Patient Care Assistant
Triangle Springs
09.2019 - 03.2023
Direct Support Professional
Hilltop Home
05.2016 - 03.2019
GED -
Wake Technical Community College