Jessica Martinez

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Showed exemplary ability to complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Provided customers their records, account statements and copies of checks.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Managed inventory control, and cash control, all while prioritizing customer satisfaction and giving an accurate store analysis to the manager who took charge upon managerial shift ending.
• Managed store employees successfully in our fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Establish and maintain relationships with individual or business customers while providing assistance with account problems these customers may encounter.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greeting customers entering the banking environment, while also sorting, counting, and wrapping currency and coins.

• Processed client payments and updated accounts.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Analyzed accounts for delinquencies and other ongoing issues.
• Contacted customers to assess satisfaction and current needs.
• Proposed available products and solutions to meet diverse requirements.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with customer requests in order to resolve any problems they may have had with either their food or service.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.