Jessica Martinez

• Provided assistance to other staff members with cleaning of difficult areas.
• Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
• Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
• Confirmed all cleaning tools and equipment were stored properly after use.

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

• check people out
• Maintained organized, presentable merchandise to drive continuous sales
• Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
• Evaluated inventory and delivery needs
• Analyze and process returns, assisting customers with finding merchandise and meeting customers needs

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Answered multi-line phone system and enthusiastically greeted callers.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained transaction security by verifying payment cards against identification.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Maintained clean and organized front desk areas to uphold polished company image.
• Collected room deposits, fees, and payments.
• Handled payment and bill processing, change giving and payment collecting for guests.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

High school diploma