Jessica Martinez
Miami Gardens,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Memorial Healthcare System
12.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Managed over 70 callers or more per day.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Server
Fontainebleau Miami
05.2018 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Dental Front Office Coordinator
Dental American Group
06.2017 - 05.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
Dental Front Office Receptionist
Dental Dreams LLC
06.2015 - 06.2017
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2023
High School Diploma -
Miami Senior High School
Miami, FL06.2014
Skills
- Customer Satisfaction
- Reliability and Dedication
- Organization and Time Management
- Bilingual in Spanish and English
Timeline
Patient Access Representative
Memorial Healthcare System
12.2020 - Current
Server
Fontainebleau Miami
05.2018 - 12.2020
Dental Front Office Coordinator
Dental American Group
06.2017 - 05.2018
Dental Front Office Receptionist
Dental Dreams LLC
06.2015 - 06.2017
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Senior High School
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